Patient Service Representative 3056538 I.Html

To deliver a compassionate, patient-centered experience, the full-time Patient Service Excellence Representative will engage with patients and caregivers via telephone, field incoming calls, resolve non-clinical inquiries, and conduct proactive outreach to ensure patient support and engagement in monitoring programs while working remotely.

##### Key Responsibilities

Deliver a patient-centered experience that reflects empathy, clarity, trust, and excellence in every interaction

Manage inbound and outbound communications across multiple channels, triaging and resolving non-clinical inquiries

Collaborate with cross-functional teams to ensure continuity of care and contribute to continuous service improvement

##### Required Qualifications

High school diploma or equivalent required; associate degree or higher preferred

Call center background preferred, especially with remote work exposure

Bilingual capabilities (Spanish or other language) are a plus

Experience in patient or customer engagement

Typing speed of at least 40 words per minute