Patient Services Advisor - Warwick House Medical Centre

Follow up hospital appointments, test results etc. and act upon messages on the system from the medical team

Processing patient referrals and summarising consultation notes

Record visit requests and alert duty doctor according to practice policy

Receive urgent results as they come in from the pathology department at the hospital. Liaise with GP and contact patients with information

Handle specimen samples from patients appropriately

• Open up/lock Practice premises and maintain security in accordance with Practice protocols
• Ensure telephone system has been transferred correctly to out of hours message
• General daily administration tasks such as scanning, filing, retrieving paperwork, photocopying and faxing
• Deal with and respond to post and general emails in a timely manner and email urgent requests to hospital
• To initially handle patient complaints by providing relevant information and by informing the Practice Manager as to the nature of any complaints, including informally made complaints
• Carry out inputting and alterations to computer records, including but not limited to change of addresses, message books and any other admin tasks as they arrive
• Complete new patient registration process as requested and with appropriate training
• Acting as a chaperone (once relevant training has been completed) at practice
• Assist in contacting patients who fall in to the various Target areas as requested
• Advise patients of relevant charges for private services and accept payments/issue receipts
• Clear and re-stock consulting rooms if required (including stationary and prescription paperwork)
• Keep all areas of the building, noticeboards and leaflet dispensers tidy
• Attend ancillary and other staff meetings and training courses as required

Participate in an annual appraisal

• To assist with the provision of cover for colleagues absences (leave and sickness absences)
• To assist/support with the induction and training of new staff as directed by the Practice Manager or Lead
• Offer general support to the practice and project a positive and friendly image to patients and other visitors
• To assist with any other duties that may be required to ensure the smooth running of the practice
• Liaise with patients and pharmacies regarding prescription queries and requests as required