PeopleSoft Support Operations Lead

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Required Skill Set

• PeopleSoft Support Operations Lead Responsibilities
• Lead a technical team in maintaining 247 availabilities for PeopleSoft FSCM (v9.2), overseeing daily batch cycles, journal posting, and month-end year-end close processes.
• This candidate must possess deep knowledge of how sub-modules (AP, AM) feed the General Ledger (GL) and how to manage the complex reporting environment.
• Technical Troubleshooting Ability to use SQL to query backend tables (e.g., PSVOUCHER, PSJRNLHEADER) and use Application Designer to debug existing People Code or App Engine errors.
• Incident Problem Management Responsible for resolution of production tickets by the team, manage the production support queue, ensuring the team meets Service Level Agreements (SLAs) and performing root-cause analysis (RCA) for recurring GL or AP batch failures.
• Critical Period Support Act as the primary lead during Month-End, Quarter-End, and Year-End closing.
• Coordinate with the Finance team to resolve stuck journals or out-of-balance reconciliations in real-time.
• GLAPAM Integration Mastery of the data flow from AP (Vouchers) and AM (Assets) into the General Ledger.
• You must be able to follow the money through the tables when a reconciliation fails.
• Business Liaison Serve as the primary IT liaison for Business stakeholders to review system health, explain technical constraints, provide guidance on reporting issues, and provide status updates of on-going issues.
• Performance Metrics Tracking team productivity via tickets resolved, system uptime, and business satisfaction scores.
• Leadership Proven ability to manage offshore onshore AMS teams and handle high-pressure production incidents.

Desired Skill Sets

• Good years of Peoplesoft Financials 9.2 GL, People tools version 8.60.11, AP, AM and Reports experience, with at least good years in a lead role for a large- scale enterprise.
• Functional Expertise Deep understanding of accounting principles (GAAPIFRS), financial reporting, and the end-to-end Sub-ledger to GL reconciliation process.
• Technical Proficiency Skilled in Peoplesoft Financials 9.2 GL, People tools version 8.60.11, AP, AM, SQL, SQR, and BI Publisher for troubleshooting and developing custom reports."

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

Location

Toronto, ON

Job Function

TECHNOLOGY

Role

Lead

Job Id

400179

Desired Skills

PeopleSoft Fscm