Pharmacy Technician

Duties

and responsibilities

There may be queries with some

requests, some may be acute. Training

will be given to establish who to direct the query to.

Add medication from discharge letters

and clinical letters to patients electronic record. Refer to the Practice

Pharmacist when appropriate

To provide first point of contact for patients

requesting repeat medication

Liaise with Community Pharmacists

regarding vulnerable patients

The list is not exhaustive.

Working Relationships

To work as a flexible

member of the team to ensure the smooth running of the practice, providing

support to other team members when necessary

Equality & Diversity

The post holder will support the equality,

diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the

importance of peoples rights, interpreting them in a way that is consistent

with practice procedures and policies, and current legalisation

Respecting the privacy, dignity, needs and

beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to

and of the individual, is non-judgmental and respects their circumstances,

feelings priorities and rights

Personal/Professional Development

The post holder will participate in any

training programme implemented by the practice as part of this employment, such

training to include:

Participation in an annual individual

• performance review, including taking responsibility for maintaining a record of
• own personal and/or professional development
• Taking responsibility for own development,
• learning, performance and demonstrating skills and activities to others who are
• undertaking similar work

Training may need to be undertaken outside

of normal practice hours, and off site

Quality

The post holder will strive to maintain

quality within the practice, and will:

Alert other team members to issues of

quality and risk

Assess own performance and take

accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team

by reflecting on own and team activities

and making suggestions on ways to improve and enhance the teams

performance

Work effectively with individuals in other

agencies to meet patients needs

Effectively manage own time, workload and

resources

Communication

The post holder should recognize the

importance of effective communication within the team and will strive to:

Communicate effectively with other team

members

Communicate effectively with patients and

carers

Confidentiality

• In the course of seeking treatment,
• patients entrust us with, or allow us to gather, sensitive information in
• relation to their health and other matters.
• They do so in confidence and have the right to expect that staff will
• respect their privacy and act appropriately

In the performance of the duties outlined

in this job description, the post holder may have access to confidential

information relating to patients and their carers, practice staff and other

healthcare workers. They may also have

access to information relating to the practice as a business organisation. All such information from any source is to be

regarded as strictly confidential

Information relating to patients, carers,

colleagues, other healthcare workers or the business of the practice may only

be divulged to authorised persons in accordance with the practice policies and

procedures relating to confidentiality and the protection of personal and

sensitive data

Health & Safety

All employees are subject to the

requirements of the health & safety at work act. The post holder is required to ensure, as an

employee, that his/her work methods do not endanger other people or themselves.

The post holder will assist in promoting

and maintaining their own and others health, safety and security as defined in

the practice health & safety policy, to include:

Using personal security systems within the

workplace according to practice guidelines

Identifying the risks involved in work

activities and undertaking such activities in a way that manages those risks

Making effective use of training to update

knowledge and skills

Using appropriate infection control

• procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified
• General terms and conditions
• All employees are employed on an initial
• assessment basis

All employees must comply with the practices

opportunities policy, and must not discriminate on the grounds of race, colour,

ethnic or national grounds, sex, marital status, disability or any other

grounds that cannot be shown to be justifiable

This job description may be reviewed in the

light of changed service needs and developments. Any changes will be fully discussed with the

post holder. The post holder may be

required to carry out other duties appropriate to the grade of the post