Practice Manager

Job

• Summary
• Provide
• leadership and management of the staff and the business to enable the practice
• to meet the mutually agreed aims and objectives of the Partners, within a
• profitable, efficient, safe and effective working environment.

The

post holder will

Keep abreast of current affairs and identify potential

opportunities and threats.

Contribute to practice strategy; formulate objectives and research

and develop ideas for future practice development

Monitor and evaluate performance of the practice team against

objectives; identify and manage change

Develop and maintain effective communication both within the

practice and with relevant outside agencies

Independently and collaboratively project manage new and

• developing service change within the practices/primary care network (PCN)
• Ensure the practice meets CQC standards
• Finance
• Responsible for the finances of the practice
• Ensure the organisational requirements of the practice contracts
• with NHSE are fully met and complied with

Support the Partners to develop and implement processes to achieve

clinical targets of QOF and enhanced services.

Directly contribute to profit improvement by exploring areas for

increasing income and reducing costs.

Develop and control practice budgets and financial systems.

Prepare financial budgets and cash-flow forecasts.

Liaise with the accountant, bank, and business insurance companies

• as appropriate or as directed by the Partners.
• Oversee the administration of the NHS Pension and Stakeholder
• Pension Schemes
• Liaise with the ICB and payment agencies regarding queries with
• payments relating to the contract, e.g. enhanced services.
• Manage the Partners drawings in consultation with the accountant.

Strategic

Planning

Working

with the Partners to.

Keep abreast of current affairs and identify potential

opportunities and threats.

Assess and evaluate accommodation requirements and manage

development and expansion opportunities if appropriate.

Implement and update the Practice Development Plan, overseeing the

• implementation of the aims and objectives.
• Assist the practice in the wider community and with forging links
• with other local practices, education bodies, the LMC and relevant agencies and
• in particular working collaboratively within the PCN.

Formulate objectives and research and develop ideas for future

• practice development.
• To represent the practice at PCN, federation and ICB meetings
• To make recommendations to the Partners for practice development
• about enhancing patient services and potential sources of income
• Lead and coordinate projects within the practice.

Human

Resources

Overall

responsibility for all aspects of HR

Recruitment and selection of staff working, including contracts of

employment and job descriptions.

Employment Law compliance for the disciplinary and dismissal

• process and after discussion with the partners take any legal advice necessary.
• Awareness of current employment legislation
• Development and maintenance of good employee/employer
• relationships
• Ensuring that members of the existing staff team are aware of any
• changes that occur in the practice.
• To maintain good communication at all times with the practice team
• To oversee rotas which allow good staff cover at all times as well
• as giving the flexibility required at short notice to cover for illness, etc.
• Workforce planning to ensure a good skill mix with staff having
• the appropriate level of training to enable them to carry out their individual
• roles and responsibilities effectively

To implement pay rises/scales and increments at the appropriate

time.

Responsibility for appropriate paperwork for doctors/staff DBS

• (Disclosure and Barring Service) checks
• To meet with PCN and attached staff as and when necessary and
• arrange/attend regular meetings with partners to discuss all issues around
• patient care.

To ensure that suitable facilities are available to enable all

staff to work within the practice.

Be responsible for the health and safety policy and its

implementation.

Facilitate the development of a multi-disciplinary effective

primary health care team.

Information

Technology

Ensure the update of appropriate information governance systems.

Ensure all Practice IT and telephone systems are functioning

• effectively.
• Ensure the IG and DSP toolkit requirements are met.
• Keep abreast of new technology and ensure existing IT is used to
• its full potential.

Patient

Services

Ensure that the Practice complies with NHS contractual obligations

in relation to patient care.

Maintain registration policies and monitor patient turnover and

capitation.

Oversee and manage effective appointment systems.

Routinely monitor and assess practice performance against patient

access and demand targets.

Premises

and Equipment

Manage all aspects of the related practice premises.

Represent the practice to negotiate leasing contracts and their

renewals.

Liaise with NHSE in notional rent review and challenge if

appropriate.

Be responsible for planning and premises expansion projects.

CQC/Compliance

Oversee and maintain compliance with CQC regulations and ensure

that the practice meets the essential standards and is inspection ready.

Ensure the practice maintains compliance with its NHSE contractual

obligations.