Product Manager End To End Customer Journeys

<h2>The Opportunity: Drive the Future of Global Mobility</h2><h2></h2><p>At WEX, we are a global payments and technology provider dedicated to simplifying business operations. In the APAC region, we are expanding our digital ecosystem across fuel, EV, payments, and fleet solutions.</p><p>We are seeking a high-impact <b>Product Manager</b> to own the end-to-end customer lifecycle. This role requires a blend of strategic vision and "on-the-ground" execution grit. You won't just manage features; you will orchestrate the entire journey—from the initial sales touchpoint through to long-term customer success and retention.</p><h3></h3><h2>The Role: Impact & Ownership</h2><p>As the Product Manager for End-to-End Customer Journeys, you will operate at the intersection of Product, Technology, Operations, Marketing, and Commercial teams. You are responsible for delivering scalable, frictionless experiences within our Salesforce-powered ecosystem.</p><p></p><p></p><h2>Key Responsibilities</h2><p>To ensure success in this role, you will focus on the following core areas:</p><ul><li><p><b>Lifecycle Ownership:</b> Lead and optimize every stage of the customer journey, including Sales, Onboarding, Credit & Funding, and Customer Service.</p></li><li><p><b>Friction Reduction:</b> Identify and resolve pain points in both standard and exception paths (e.g., KYC step-ups, credit referrals). You will design digital solutions that minimize manual intervention.</p></li><li><p><b>Platform Strategy:</b> Act as the Product Owner for core and integration platforms. You will lead Salesforce initiatives (Sales, Service, and Marketing Clouds) to streamline workflows while aligning with our global platform strategy.</p></li><li><p><b>Agile Execution:</b> Lead 1–2 agile squads through discovery, build, and scaling phases. You will manage a high-impact backlog, translating business requirements into clear user stories.</p></li><li><p><b>Growth & Retention:</b> Partner with Marketing to reduce churn by identifying drop-off points and developing re-engagement journeys fueled by real-time behavioral data.</p></li><li><p><b>Data-Driven Innovation:</b> Establish experimentation frameworks to test hypotheses from the initial digital engagement through to the first transaction.</p></li></ul><h2></h2><h2>What You’ll Bring (Selection Criteria)</h2><ul><li><p><b>Experience:</b> 7–10+ years in Product Management, specifically delivering customer-facing software or digital capabilities.</p></li><li><p><b>Technical Proficiency:</b> Demonstrated experience managing complex, multi-system integrations and working within the <b>Salesforce ecosystem</b>.</p></li><li><p><b>Regulated Environment Savvy:</b> Experience delivering digital products within credit-based or highly regulated industries. You understand how to balance "frictionless" UI with rigorous compliance and internal controls.</p></li><li><p><b>Agile Leadership:</b> Strong backlog management (Jira) and a proven history of collaborating with engineering teams to deliver iterative value.</p></li><li><p><b>Strategic Mapping:</b> Ability to map complex customer journeys and optimize the full lifecycle.</p></li><li><p><b>Analytical Mindset:</b> Proficiency in using data to analyze performance, size opportunities, and implement behavioral insights.</p></li></ul><h2></h2><h2><b>Preferred Qualifications:</b></h2><ul><li><p>Background in Fintech, Payments, or Mobility.</p></li><li><p>Experience in the fleet industry or familiarity with billing and digital platform ecosystems.</p></li></ul><h2></h2><h2>Why Join WEX?</h2><ul><li><p><b>Innovation at Scale:</b> Influence the evolution of mobility payments (EV, Digital Wallets) across the APAC region.</p></li><li><p><b>Empowered Culture:</b> We value autonomy and experimentation, backed by a collaborative and high-performing team.</p></li><li><p><b>Growth:</b> Own meaningful outcomes in a business that is actively scaling its digital footprint.</p></li></ul><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p>