PRODUCTION SPECIALIST L1

Job Description

Job Title: PRODUCTION SPECIALIST L1

City: Atlanta

State/Province: Georgia

Posting Start Date: 4/28/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

**Job Description**

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**Role –**

An Order Manager oversees the entire customer order cycle—from placement to delivery—ensuring accuracy, efficiency, and customer satisfaction. They coordinate between sales, warehouse, and finance departments to process orders, manage inventory, resolve issues, and ensure timely shipment.

**Key Responsibilities**

Order Processing: Entering, tracking, and managing orders via CRM/ERP systems, ensuring compliance with company policies.

Customer & Sales Support: Acting as the primary point of contact for order status updates, invoices, and resolving discrepancies.

Problem Resolution: Investigating shipping errors, damaged goods, or inventory shortages.

Data Accuracy: Maintaining accurate inventory records, pricing, and contract compliance.

**Key Qualifications**

Experience: Previous experience With any of the Telecom companies in managing orders/projects

Technical Skills: Proficiency in MS Office (especially Excel) and ERP/Order Management Systems (e.g., Salesforce, SAP).

Soft Skills: Strong analytical, communication, and organizational skills, with high attention to detail.

**Typical Requirement**

Ability to work in a fast-paced environment and handle multiple tasks

5+ years of similar experience

**͏**

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**Deliver**

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No

Performance Parameter

Measure

1

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

2

Self- Management

Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Customer Service .

Experience: 1-3 Years .

The expected compensation for this role ranges from $45,000 to $50,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.