Production Support Engineer 3073246 I.Html
Job Description
As a remote Production Support Engineer II, the successful candidate will handle complex technical issues, collaborate with Engineering teams on software updates, and ensure customer satisfaction by becoming an expert in the company's products and services.
##### Key responsibilities
Provide high-quality support and take ownership of inquiries and issues through various channels
Perform problem-solving, root cause analysis, and generate corrective action plans for technical issues
Collaborate cross-functionally to resolve issues and document process improvements and trends
##### Required qualifications
2-3+ years of experience in Technical Support, Production Support, or IT Support for B2B customers, preferably in the card payments industry
Experience with ticketing systems such as Salesforce, Jira, or Confluence
Good understanding of API technologies and troubleshooting in a Linux environment
Intermediate SQL knowledge and experience with scriptwriting in languages like Python or Ruby
Familiarity with logging and monitoring tools such as Kibana, Splunk, or Datadog
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