Project Manager - CXAI

Project Manager

Location: Guatemala / El Salvador

Work style: Hybrid

Modality: Full-time

Who We Are

Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

### About the Role

The Project Manager is responsible for managing and delivering digital transformation initiatives within a broader strategic program. This role focuses on executing projects across multiple streams, including digital solution deployments, vendor integrations, and technology implementations. The position requires close collaboration with cross-functional teams to ensure seamless delivery and alignment with business and technical objectives.

### Key Responsibilities:

Project Planning and Execution

Develop and maintain detailed project plans, timelines, and milestones for digital transformation initiatives

Manage end-to-end implementation of technology solutions and digital platforms

Coordinate cross-functional resources to ensure successful and efficient project delivery

Track and manage project budgets within allocated parameters

Implementation Management

Lead the deployment of digital solutions across assigned accounts

Coordinate technical integrations with IT teams and vendors

Manage project timelines and ensure on-time delivery of implementations

Monitor and report on implementation progress and metrics

Stakeholder Coordination

Facilitate regular project status meetings with stakeholders

Coordinate with client teams for customization needs and requirements

Work closely with IT, Product, and Operations teams

Support the preparation of status updates for RVPs and leadership

Risk and Issue Management

Identify and track project risks and issues

Develop and implement mitigation strategies

Manage project health metrics and status reporting

Coordinate resolution of technical and operational challenges

Performance Tracking and Reporting

Track and report on project KPIs and success metrics

Monitor user adoption rates and implementation effectiveness

Document project progress, challenges, and successes

Prepare regular status reports and updates

### Required Experience:

5+ years of project management experience, operations manager, technical business analyst, support department team lead, or above

Experience with digital transformation or technology implementation projects

Strong stakeholder management and communication skills

Proven track record of successful project delivery

Experience with Agile methodologies

Strong analytical and problem-solving abilities

Great to have

PMP certification

What’s in it for you:

Private medical and life insurance from day one

Budget for professional growth (certifications)

Schedule flexibility.

* Extra bonus based on performance.