Raglan House - Team Leader

At Care on Call, we're passionate about supporting people to live fulfilling and independent lives. We pride ourselves on delivering personalised, high-quality support and building meaningful relationships with both the people we support and our team members.

We are seeking experienced, motivated, and caring House Leader to join our team. If you're passionate about empowering others, enjoy building strong relationships, and thrive in a collaborative environment, we'd love to hear from you.

About the Role

Working in a residential disability support setting, you'll support people with their daily living, personal care, household tasks, community participation, and wellbeing while promoting choice, independence, and dignity.

As a House Lead, you'll also provide leadership and guidance to the team by supporting staff development, rostering, training, household administration, and ensuring quality service delivery.  You will have experience applying Positive Behaviour Support (PBS) principles in practice. While formal PBS training or completion of a recognised PBS programme is preferred, we welcome applicants who can demonstrate strong PBS knowledge and experience.

This role is Monday to Friday 9am - 5pm at an hourly rate of $31.70.

Key Responsibilities

Support people with personal care, daily living skills, household tasks, and community participation.

Deliver person-centred support in line with individual goals and support plans.

Build positive relationships with clients, family/whānau, and key stakeholders.

Maintain accurate documentation and report changes in wellbeing or support needs.

Work collaboratively with colleagues to provide safe, consistent, high-quality support.

Follow organisational policies, health and safety requirements, and disability support standards.

House Lead responsibilities include:

Providing coaching, mentoring, and support to team members.

Assisting with rostering and shift coverage.

Supporting staff onboarding and training.

Managing household budgets, petty cash, and administrative tasks.

Working closely with the Residential Manager to ensure effective service delivery.

About You

You will be

• Compassionate, reliable, and committed to supporting others.
• A positive team player with excellent communication skills.
• Able to build strong relationships with clients and their whānau.
• Adaptable, proactive, and solutions-focused.
• Professional, honest, and approachable with a good sense of humour.
• Requirements
• Previous experience as a Support Worker or Caregiver in a residential or community setting.
• Experience with challenging behaviours
• Availability to work across a 24/7 roster, including weekends.
• Current Full New Zealand Driver Licence.
• Legal right to work in New Zealand.
• Ability to pass a Police Vetting check.
• Completed Health and Wellbeing Level 4 qualification (or equivalent).
• What We Offer
• Competitive pay rates in line with the Pay Equity Settlement.
• Annual leave, sick leave, and KiwiSaver contributions.
• Comprehensive induction and ongoing training.
• Support to gain NZQA-recognised qualifications.
• 24/7 support from our local office, management, and after-hours team.
• Free annual flu vaccination.
• Access to modern technology and resources.
• * A supportive organisation where you'll be valued as an individual, not just a number.
• If you're ready to make a genuine difference in people's lives and join a team that values its people, apply today with your CV.