Recall Administrator

Job Description

Post Title

Recall administrator

Location

All Bromley by Bow Health sites but main office at St Andrews Health Centre

Responsible to

Practice Manager

Accountable to

Practice Manager

Pay Rate

£15.67

Hours

16 hours

Background

Bromley by Bow Health is an innovative group of GP practices based in Tower Hamlets in

East London. We work in close partnership with the Bromley by Bow Centre. We have over

30 years of experience in working with and learning from deprived and diverse communities.

We want to build on this work and develop the conditions for community-based health and

wellbeing focussed on creating healthy, connected, communities together.

Job Purpose

To support the organisation to deliver its Vision, Mission and Values

Job Summary

As a Recall Administrator you will need to be an effective and efficient communicator to be able to undertake and prioritise a variety of administrative duties.

The post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient information. The post holder should have excellent organisational skills and have the ability to work as part of a team and on their own initiative.

Primary Duties and Areas of Responsibility

The main responsibilities of the post-holder will be to

Support the Recall of patients with chronic diseases.

Safeguarding Admin

• Ensure the efficient running of the practice computer system, carrying out searches, audits and recalls as required.
• Support maximal achievement of QOF, NIS, Prescribing and IIF DES targets.
• Set up and run clinical reports and searches.
• Ensure accurate report output.
• Interrogate data for audit and data quality purposes.

Proactively identify the need for new clinical recall schedules 2

• Work closely with our prescribing team to support medication reviews.
• Liaise with necessary teams to add clinics and ensure patients identified and recalled in a timely manner.
• Liaise with clinical teams regarding appropriate list searches and queries, generate lists and update within EMIS.
• Check accurate coding of patient notes and amend under the direction of the lead clinicians.

Process personal and telephone requests re data queries

• Keep computer systems up to date.
• Maintain an up-to-date awareness of current policies
• Undertake additional duties where appropriate as requested by Line Manager
• Undertake on-going personal development through participation in appraisal and supervision.

Flexibility

Provide cover for members of the team during episodes of sickness or annual leave. Be prepared to be flexible, and work at other sites. You should be able to respond flexibly and positively to changes in the requirements of this post. This job description is therefore a guide to the level and range of responsibilities the post holder will be expected to undertake initially, and the duties of the post may be altered from time to time to meet the changing demands.

The post holder will be expected to undertake additional duties as the requirements of the post changes. Be prepared to undertake any additional duties as directed by your line manager or senior managers.

General requirements

Confidentiality

1. In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

2. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as STRICTLY CONFIDENTIAL .

3. Information relating to patients carers colleagues other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

• The post-holder will assist in promoting and maintaining their own and others health safety and security as defined in the practice Health & Safety Policy, to include
• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified
• Equality and Diversity
• The post-holder will support the equality, diversity, and rights of patients carers and colleagues to include:
• Acting in a way that recognizes the importance of peoples rights interpreting them in a way that is consistent with practice procedures and policies and current legislation.
• Respecting the privacy dignity needs and beliefs of patients carers and colleagues.
• Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances feeling priorities and rights.

Personal /Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment such training to include:

Participation in an annual individual performance review including taking responsibility for maintaining a record of own personal and or professional development.

Taking responsibility for own development learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice and will;

Alert other team members to issues of quality and risk

• Assess own performance and take accountability for own actions either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will

Apply practice policies standards and guidance

Discuss with other members of the team how the policies standards and guidelines will affect own work.

Participate in audit where appropriate.