Reception Care Navigator

The main purpose of the job is to provide reception

and administrative support to the GP Practice to ensure the medical and nursing

staff can provide an effective, efficient and caring service to the practice

population.

MAJOR DUTIES AND RESPONSIBILITIES

Patient registrations.

Summarising medical records arriving in to the practice and releasing to companies on request.

Ensure efficient operation of the appointment

system and monitor the flow of patients into consulting and treatment rooms.

Explain practice arrangements and formal

requirements to new patients, and those seeking temporary cover. Ensure

registration procedures are completed.

Respond to all queries and requests for assistance

• from patients and other visitors.
• Take and process requests for repeat prescriptions.
• Ensure that the patient is aware of when the prescription will be ready for
• collection.

Using a triage system to signpost patient to

services and clinicians that will meet their needs.

Manage eConsults and practice email.

Receive and make calls as required. Divert calls

and take messages as appropriate.

Open up the premises at the start of day and make

all necessary preparation to receive patients. Ensure that the system is

operational at the beginning of each day.

Scan and clinical coding of hospital letters and

other correspondence.

Any other duties the management feel appropriate to

the role.

ADDITIONAL REQUIREMENTS OF THE POST

• An understanding, acceptance and adherence to the
• need for strict confidentiality.
• An ability to use own judgement, resourcefulness,
• common sense, and local knowledge to respond to patients' enquiries and
• requests.

Keyboard skills necessary to undertake

responsibilities involving use of the practice's clinical computer system.

Needs to work effectively as a member of the

Reception team, other Practice members and the wider primary healthcare team.

High degree of flexibility in hours worked

required. Work additional shifts to cover staff absence and attend staff

meetings outside of normal working hours.

To assist in maintaining their own and others

health and safety.

To support the equality, diversity and right of

patients, carers and colleagues.