Reception Supervisor

Main Duties & Responsibilities

The post holder will

Oversee day to day

operations of the reception workforce, reinforcing training and efficiencies.

Supervise the day to day

operations of Online Triage, monitor and manage incoming patient requests via

Accurx Patient Triage.

Collaborate with other Supervisors to produce efficient audits of

Online Triage data for analysis.

Ensure

timely resolution of requests, including remote advice, appointment booking,

or signposting.

Review rota/workforce

ratio to ensure workflows are able to be carried out.

Organise and oversee

clinical rotas, planning for absences including arranging locum cover when

required.

Carry out audits on staff

and other statistics required.

Support in providing

on-going training, appraisals and reviews.

Confirm staff training

completion for non-clinical staff in line with practice needs.

Manage Clarity Teamnet

annual leave sign off and sick leave/return to work/following absence policy.

Arrange Practice

meetings, agendas and minute when required.

Maintain morale

communication and workforce efficiency levels.

To ensure

appraisals are undertaken in a timely manner for practice personnel, direct

reports and other team members across the practice and ensure mandatory

training is completed

Support and mentor staff, both as individuals and as team

members

Work as

part of a team with the operational arm of the organisation and other teams

to collectively achieve objectives set by the leadership team

Completing or overseeing

• monthly Health & Safety inspections of the premise and follow the
• reporting pathways, liaising with the Quality Assurance Manager when
• necessary.
• Knowledge, Skills and Experience Required
• Previous General practice Experience
• Experience of dealing with the
• public/patients

Experience of working effectively in

a busy environment

Excellent communication skills &

attention to detail

Excellent keyboard and communication

skills

Ability to assist the organisation

of reception team and prioritise workflow.