**Reception Supervisor**

Covering reception desk greeting patients and visitors with a professional and friendly manner.

Manage the booking system efficiently, signposting patients to the relevant services.

Answering incoming calls, respond to queries and manage email correspondence promptly.

Assist clinicians as needed, including handling paperwork, stocking consultation rooms and daily end of day duties to ensure the rooms are meeting infection control standards.

Manage office supplies, handling incoming/outgoing post and perform general administrative duties.

Maintain accurate patient records and ensure confidentiality.

As Reception Supervisor, you will provide leadership and day-to-day support to the reception team. You will:

Assist in the recruitment, induction, training, and development of reception staff.

Maintain and update reception handbooks and "how to" guides.

Lead by example, modelling professional behaviour and a patient-first approach.

Monitor mandatory training compliance and support ongoing staff development..

Create and manage weekly reception rotas, approve annual leave, and arrange cover where required.

Manage day-to-day team issues and resolve conflicts, escalating to management where necessary.

Deal with more complex patient enquiries, including informal complaints, before escalation.

Continually assess and evaluate reception systems, recommending improvements to the Practice Manager.