Receptionist

To ensure the front of house service of

meeting and greeting is welcoming and portrays our standards of high quality,

professional and patient-focused care.

To converse with patients and visitors

by speaking clearly, precisely and with confidence both over the phone and face-to-face

at the desk.

To ensure a high focus on customer

satisfaction by dealing with queries in a speedy and accurate manner, applying emotionally

conscious responses as relevant.

To signpost patients to the most

appropriate service.

To deal with patients and visitors in a

courteous manner, using your skills to ensure matters are dealt with

efficiently; providing effective management to patient demand, and reducing

undue delay or queues at the front desk/phones

To work to protocols with regard

booking appointments, repeat prescriptions, ordering of patient transport

including emergency ambulances and all other duties as explained to you by the Patient

Services Manager.

To deal with general queries and liaise

effectively with clinicians and other staff as required.

To support clinicians during their

clinics by dealing with their queries and tasks as requested. This may be the need for some stock in their

rooms, following up an appointment with the hospital, or other ad hoc requests.