Receptionist-Day Spa

East Day Spa Wellington is seeking an experienced, professional front-of-house receptionist to join our team at one of Wellington’s leading luxury day spas.

East Day Spa Wellington is a leading provider of premium spa services in the heart of Wellington. Established over 15 years ago, we pride ourselves on delivering a truly indulgent and rejuvenating experience for all our clients. With a focus on using only the highest quality products and employing skilled therapists, we have built a reputation for excellence within the local community and beyond.

About the Role

This role will see you play a pivotal part in delivering exceptional customer experience. You will be the first and last point of contact for our clients and an integral part of our close-knit team.

This is a full-time role, working 5 days per week. You must be flexible and able to work weekends and evenings if required. Minimum hours of 30 hours

Key Responsibilities

Warmly greeting and assisting all clients, both in-person and on the phone

Expertly managing client bookings, including appointment scheduling and rescheduling

Providing exceptional customer service, attending to client needs with a positive attitude

Maintaining detailed client records and managing inventory levels

Supporting the spa team with various administrative tasks as required

Ensuring the reception area is well-presented and organised at all times

Liasing between clients, therapists, and fellow receptionists.

Maintaining a calm, organized and well-presented reception environment

Handling client queries and resolving issues with discretion and care

Who we’re looking for

Proven experience in a front-facing customer service role (hospitality, premium retail, or wellness preferred)

Excellent communication and interpersonal skills, with a friendly, professional manner (written and oral)

Strong organizational abilities and attention to detail

Competent with using computerised booking and point-of-sale system

A true team player with a positive, can-do attitude

Strong organizational skills and ability to multitask under pressure

A high level of personal presentation and professionalism

Reliability, accountability, and a strong work ethic

Someone who Takes ownership of their role and works proactively

If this sounds like you, and you take pride in delivering a high standard of customer service, we’d love to hear from you

What we Offer

At East Day Spa Wellington, we are committed to creating a supportive and rewarding work environment for our team.

In addition to a competitive salary, you will enjoy,

•      access to employee discounts on our luxury spa treatments,

•      paid training opportunities, and

•      the chance to work alongside a talented and passionate group of professionals.

We also offer flexible work arrangements to help you maintain a healthy work-life balance.

Employer Questions

Your application will include the following questions

• Which of the following statements best describes your right to work in New Zealand?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a receptionist?