Receptionist- Homeless Health Service

At BrisDoc’s Homeless Health Service, we are devoted to transforming the health and well-being of those experiencing homelessness. By joining our team, you can play a vital role in empowering individuals to take control of their health and move towards healthier, more stable lives.

We operate with a commitment to kindness, hope, and respect, ensuring every person we serve feels welcomed and valued. Your contribution will help us maintain a warm, supportive environment, collaborate with partner organisation, and continuously improve our services.

You will receive, assist and direct patients in accessing the appropriate service or clinician in a courteous, efficient and effective way. You will project a positive, welcoming and non-judgemental image to patients, other visitors and members of the Practice team. You will work to agreed targets and timescales, and in accordance with Practice policies, protocols, guidelines and procedures.

You will deal with patients confidentially, respectfully and holistically. You will help signpost patients to the most suitable clinician / service to best support their needs. Duties will include speaking to patients, carers and support workers face to face and on the telephone, booking appointments and dealing with queries and enquiries.

Please note: Sponsorship is not available for this role.

Who We’re Looking For

• We’re looking for people who share our passion for the NHS and delivering “patient care by people who care”.
• Good general education, including GCSE grade 4 or equivalent qualifications in English and Maths
• Good computer literacy
• Ability to listen and respond appropriately to patients and staff with differing needs
• Ability to convey information accurately both verbally and in writing
• Ability to work within a team and take instructions as required
• Experience of working in a front-line or general practice role
• Initiative and problem-solving skills
• Maintaining confidentiality at all times
• Accurate record-keeping with attention to detail
• Motivation to contribute to BrisDoc’s core values
• Why Join Our Team?

Make a Lasting Impact

Play a vital role in welcoming and engaging with patients, visitors, and colleagues. Helping them access the right care in a courteous, efficient, and supportive way

Empower individuals to take control of their health and work towards healthier, more stable lives

Be part of a service built on kindness, hope, and respect, ensuring every person feels valued and included

Supportive, Collaborative Culture

Join a friendly and committed Patient Services (Reception) team at the Homeless Health Service

Work closely with clinicians, administrators, and partner organisations to provide seamless, high-quality patient experiences

Help shape and improve services in an environment that welcomes your input and ideas

Professional growth and recognition

Develop your skills in communication, patient care, and healthcare systems through ongoing training and support

As an Employee Ownership Trust, you’re a co-owner who is empowered to shape the future of our organisation and take part in decision-making

Recognising Your Value

Generous annual leave, NHS pension and discretionary annual bonus

Comprehensive wellbeing support, NHS discounts, cycle-to-work scheme, and Employee Assistance Programme

Main Duties and Responsibilities

Engage and Support: Manage incoming calls from patients and healthcare professionals. Deal with patients face to face to book appointments and provide support and signposting. Deal with registrations both temporary and full. Take messages and respond to queries.

Accurate Documentation: You will enter patient details on our clinical system with precision to ensure the clinical team have all necessary information and to provide accuracy of data across the entire healthcare system.

Safety and Patient Care: You will signpost patients to the most appropriate care following guidance from senior staff, policies and pathways to ensure patient wellbeing and safety.

Timely Communication: Provide prompt, professional, and informed responses to all callers, ensuring they feel heard and supported.

Additional administrative duties:

As part of a team, you will also be required to perform other administrative duties, which will include but aren’t limited to:

Prescription requests and queries

Referrals

Registrations and deductions

Workflow, post and electronic document management.

Emails

• Other tasks may be added based on experience, knowledge and progression as indicated
• by the Operational Manager.
• Please refer to the full job description and person specification for more info.
• We reserve the right to close this vacancy once enough suitable applications have been received.