Receptionist

Receptionist – Leicester Terrace Health Care Centre

Leicester Terrace Health Care Centre is a busy GP training practice with over 17,000 patients, creating a dynamic and fast-paced working environment. Our team works collaboratively to support each other and ensure the smooth day-to-day running of the practice.

We are currently looking for Receptionists to join our busy town centre team. As part of the reception team, you will be required to multitask and provide a high standard of service. Your responsibilities will include handling patient appointments, managing queries (both in person and over the phone), liaising with internal and external care teams, and maintaining accurate patient records.

We offer in-house training for all roles, as well as Protected Learning Time once a month. Benefits for this role include access to the NHS Pension Scheme, generous holiday entitlement (which increases with length of service), and a competitive pay rate.

Main Duties of the Role:

As a Receptionist, you will need

Strong verbal communication skills

Confidence in using your own initiative

Good IT and computer literacy

A confident telephone manner and excellent customer care skills

The ability to stay calm and accurate under pressure

A polite, professional, and personable approach in patient-facing situations

This role would suit someone organised, who thrives in a fast-paced environment. While experience in general practice is not essential, a background in customer service or call centre work would be advantageous.

Working Hours

• This full-time role is 38 hours per week, typically worked across four days between 08:00 and 18:30.
• We are open to part-time applications, provided you are able to work a minimum of 28.5 hours per week.
• Exact days and hours will be agreed with the General Manager.
• Job Types: Full-time, Permanent
• Pay: From £12.90 per hour
• Expected hours: 38.0 per week

Benefits

Company events

Company pension

Sick pay

Ability to commute/relocate

Northampton, Northamptonshire: reliably commute or plan to relocate before starting work (required)

Application question(s)

Are you able to work 26-38 hours per week which will fall between Monday and Friday and 8am - 6.30pm?

Language

English (required)

Work Location: In person