Regents Hospitality Manager

Regents Theological College is a Christian college of higher education, validated by Chester University and regulated by the Office for Students. Its prime purpose is to train students for a wide range of Christian ministries both in the Christian and secular worlds. At any one time, it trains circa 250 students, around 100 of which live on campus in its own halls of residence. The remaining students live at home and travel in for study weeks and assessments. It serves as the national training centre of the Elim Foursquare Gospel Alliance, a national Christian church movement which runs circa 450 churches in the UK and operates in around 90 countries round the world. Regents celebrated its centenary during the last 12 months.

The Elim Conference Centre (ECC) is located at the Elim International Centre situated on the Malvern Hills in West Malvern, Worcestershire. It is an integral part of Regents Theological College, offering accommodation for up to 120 guests and students, plus a range of meeting and leisure facilities. During the academic year it offers accommodation in Premier Inn-style bedrooms for lecturers and visiting students of all kinds. In addition, across the whole year, it offers conferencing event and training facilities to churches, leadership teams, Christian charities and ministries plus on occasion, commercial companies.

**The Role**

Reporting to the Operations Director/COO, and working closely with the College, the role is responsible for the leadership and oversight of all hospitality facilities operated by Regents Theological College. This involves leading the Conference Centre Team on a day-to-day basis, but with oversight and responsibility for the Catering, Housekeeping, Retail Coffee Shop and Student Accommodation departments of the College which together form our hospitality operation. Each of these departments is run by a departmental manager who oversees day to day operations and this role would provide leadership and management oversight of these departmental managers. Specifically regarding the Conference Centre, the role involves the management and business development of the conference business, room hire and visiting student accommodation across the Malvern site.

The role is a senior role and is very much front-facing in terms of representing Regents College and the Elim Pentecostal Churches and demonstrating our values as a Christian charity to a wide variety of guests from all sectors of society. An understanding of Regents’ and Elim’s operations and its needs regarding hospitality at EIC would be highly beneficial.

Regarding conference centre management, you will ensure the success and profitability of the Conference Centre, drawing upon your excellent interpersonal skills, management experience and commercial awareness. Integral to the Conference Centre’s success is your leadership and that of your team in providing an outstanding customer experience to all our guests and visitors, working closely with the hospitality, facilities and catering teams.

The post-holder will be expected to pro-actively grow conference centre business, in line with our strategic priorities and values, working alongside the Operations Director/COO. This will include responsibility for business planning, staff supervision, managing marketing campaigns and budgeting efficiently to maximise income generated. This role places a high emphasis on welcome and the delivery of customer satisfaction, and we would anticipate the successful candidate to have an excellent track record in this regard.

The post-holder will also be expected to undertake a mix of office-based administration which supports the conference centre activities, liaising with clients and internal and external service providers and suppliers.

**Main Duties & Responsibilities**

Key elements of the role include

**Strategic/Leadership**

• Leadership and management of the key hospitality departments of Regents including the line management of 4 department leaders.
• Working with these departmental managers to ensure the highest standards of professional excellence, customer experience and financial management to ensure our hospitality operations support our strategic goals.
• Development of hospitality department operations to achieve improving profitability whilst maintaining our core values of Christian service excellence and support of our Elim Church family through the provision of facilities.
• Growth and development of the conference centre business. This includes the analysis of business growth opportunities, development of business plans for the conference centre and the presentation of investment requirements to support the strategic development of the Conference Centre.
• Representing the values as a Christian charity of the Elim Pentecostal Churches to our guests of all kinds.
• Leading, motivating, managing and developing the conferencing staff team to ensure an outstanding staff experience in their role and delivery of an outstanding customer experience for our guests by the staff team.
• As a Line Manager, demonstrating Elim’s Christian values to the conference staff team to ensure that Elim’s values are consistently delivered in all interactions by the team with customers.
• Calling of businesses to introduce our services and showing our facilities to potential clients. Visits and presentations to prospective new clients.
• Research of markets to identify new business. Taking responsibility for the sales and marketing of the conference centre, including pricing, image, brand, promotions and promotional materials. This includes creating awareness of facilities offered, particularly to target markets such as the Christian charity/organisation market.

**Operational**

• Ensuring that all hospitality departments are providing a high standard of customer service at all times and holding department managers accountable for key deliverables.
• Troubleshooting and problem solving day to day incidents and emergencies.
• Ensuring our relationship with Elim departments remains strong and special requests and complaints are well managed.
• Organisation of all aspects of conferencing business including administration processes regarding bookings, payments, preparation of facilities and dealing with customer demands.
• Creating an outstanding welcome experience for all guests, hosting conference groups of all kinds, B&B bookings and visiting students.
• Management of room occupancy levels to maximise revenue generated against plan.
• Liaison with Elim departments regarding the organisation of facilities for internal conferences and events.
• Planning the Conference Team’s work schedules and rotas.
• Efficiently managing and processing all customer enquiries, bookings, comments and complaints.
• Working with external and internal conference organisers to provide rooms, facilities, catering and accommodation.
• Liaison with catering and housekeeping to ensure seamless delivery of all aspects of conferences.
• Ensuring compliance with health and safety, licensing laws and other legal regulations.
• Carrying out day-to-day troubleshooting and addressing problems as they arise.
• Taking responsibility for the recruitment, training, organisation and monitoring of staff.
• Development of back-office processes of the conference office including customer booking records and room tracking software packages.
• Maintaining and developing ECC’s website content and project management of the implementation of a customer online booking facility.
• Acting as Conference Centre’s designated first aid officer and fire warden.

**Financial**

• Management of budgets and financial plans for all hospitality departments. Preparation in partnership with the department managers and presentation to the Operations Director and Finance Manager. Special focus on annual conferencing budget. Management of budget throughout the year with monthly management and projections reporting.
• Having responsibility for achieving the income targets annually set for Conference Centre business.
• Negotiating with external service providers and suppliers.
• Purchase of equipment necessary for the conference centre and other hospitality departments to operate, working within budgeted resources.
• Invoicing and payment collection.

**Note - A flexible shift pattern is in operation. The role is full-time, working across seven days. The successful candidate will be required to work regular evenings and weekends on a rota basis.**

**There is an occupational requirement under paragraph 3 of Part I of Schedule 9 to the Equality Act 2010 for this role to be held by a person who subscribes to Elim’s foundational truths.**

**Closing Date: 28th April 2026**

In the supporting evidence of your application form, you must demonstrate your experiences by giving specific examples for the criteria within the person specification.

**Essential Qualification**

• Evidence of on-going personal development and/or post qualification experience.

**Desirable** **Qualification**

• Degree or HND level qualification in a relevant field of study.

**Knowledge and Experience**

• Experience in managing a conference centre or equivalent in a hospitality setting including sales and marketing, or equivalent transferrable skills from another industry.
• Experience of leading a multi-departmental operation including leadership of management teams.
• Experience of working effectively in collaboration with stakeholders or internal departments.
• Knowledge of marketing effectively to promote the business.
• Evidence of effective management of resources.

**Desirable**

• Experience of leading and managing change within an organisation.

**Skills and abilities**

• Excellent inter-personal and communication skills - both oral and written.
• A high level of customer focus and a passionate desire to ensure every guest receives personal and high-quality experience.
• A high level of organisational and planning ability.
• Ability to sell to prospective customers using presentation, Influencing and negotiation skills.
• The ability to plan, interpret and operate to set budgets.
• Ability to operate effectively under pressure and with time limitations.
• Administration and problem-solving skills.
• Excellent leadership, people development and team working skills.
• Sound judgement and decision making.
• Ability to anticipate risk and proactively mitigate the situation to minimize or avoid impact on results.
• Ability to forge effective relationships with a wide range of individuals and organisations and to work effectively in a multi-disciplinary environment.
• Ability to identify problems/poor standards in departments and agree action plans with management teams to improve.

**Desirable**

• Ability to read and interpret budgetary spreadsheets and accounting data.

**Personal Qualities**

• Enthusiastic and with a drive to achieve.
• A naturally warm and engaging leadership style both in dealings with customers and staff.
• Organised, flexible, innovative and adaptable.
• Attention to detail and desire to enhance details to improve overall customer experience.

**Other Requirements**

• IT literate with good working knowledge and computer proficiency of all Microsoft Office packages (e.g. word processing, spreadsheets, email and internet use).
• A committed Christian, able to agree with Elim’s foundational truths and values. Possesses the ability to represent the Elim Pentecostal Churches to our guests – both internal and external, work with Elim’s senior Board of Ministers and to understand and respond to the ministry requirements of churches visiting our centre.
• Willingness to be trained as the conference centre’s designated first aid officer and fire warden.

**Desirable**

• A valid UK driving licence.

**FURTHER DETAILS**

Successful candidates who will be invited for an interview will receive more information about Elim. If you would like to receive this information prior to application, please contact Andrew Cave to request a copy of the information.

Alternatively, the information is also online on the following websites.

• Elim Movement: https://elim.org.uk
• Elim Conference Centre: https://elimconferencecentre.co.uk
• Regents Theological College: https://regents-tc.ac.uk

**For an informal advance conversation or visit prior to making an application, please contact:**

**Andrew Cave – Operations Director**

Email: andrew.cave@elim.org.uk

Direct Phone: 01684 588948

Mobile: 07930 900965

Job Type: Full-time

Pay: £43,000.00 per year

Benefits

• Canteen
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Work Location: In person