Reservations Lead

Key Responsibilities

• Lead the day-to-day operations of the Reservations Office and ensure all reservation activity is managed accurately and efficiently.
• Manage accommodation availability and room inventory across approximately 1,400 rooms available through direct and third-party booking channels.
• Work closely with the Business Development Manager and Revenue Manager to manage occupancy, room rates and revenue performance.
• Lead, train and manage the reservations team, including rostering, performance management and setting individual and departmental targets.
• Hold full accountability for the accommodation revenue budget, setting annual rate and inventory strategy and reporting on performance to senior management.
• Analyse market demand and competitor pricing to determine the standard, positioning and cost of accommodation offered, with authority to adjust strategy across all booking channels.
• Monitor and yield accommodation rates throughout the year based on demand, occupancy levels, seasonal trends and upcoming events.
• Manage and maintain the PMS, booking engine, channel manager and third-party booking websites, ensuring rates, availability and reservations are accurately reflected.
• Oversee reservation records including booking pick-up, cancellations, no-shows, booking sources and promotional codes.
• Take responsibility for the year-round management of visitor rooms in Glasnevin and maximise associated sales opportunities.
• Ensure all individual and group reservations, contracts, booking documentation and correspondence are accurately completed and maintained.
• Identify opportunities to increase accommodation revenue through upselling, direct bookings, promotions and effective inventory management.
• Coordinate with Front Office, Sales, Conferences and other departments to ensure guest and operational requirements are communicated effectively.
• Resolve reservation-related guest and client issues and ensure appropriate service standards are maintained.
• Support the improvement of reservation procedures, systems and workflows to enhance operational efficiency and revenue performance.

About You

• Previous experience in reservations, accommodation operations, revenue management or a similar hospitality environment.
• Strong experience in rate yielding, room inventory management and booking channel management.
• Experience using PMS systems, booking engines, channel managers and third-party booking platforms.
• Strong commercial awareness with an understanding of occupancy, pricing and revenue optimisation.
• Strong leadership, organisational and coordination skills.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to maintain accurate reservation and operational records.
• Ability to work independently while coordinating effectively with management and wider operational teams.
• Strong computer and reservation system skills.