Retail Tech Support Specialist 3091275 I.Html
Job Description
Working remotely on a contract basis, the L3 Retail Tech Support Specialist will provide expert-level technical support for complex retail technology issues, focusing on incident management, problem resolution, and collaboration with various teams to enhance service delivery.
##### Key responsibilities
Collaborate with internal teams and vendors to resolve complex technical issues and ensure effective communication
Provide advanced support for omni-channel retail technology platforms, including installation and maintenance of POS and related systems
Assist in testing and implementing new hardware and software solutions while managing project timelines and deliverables
##### Required qualifications
3-5 years of IT experience
1-3 years of experience in the food industry
Familiarity with restaurant operations
Customer service experience
Expert knowledge of retail technology
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