Sales Customer Service Representative 3071290 I.Html
Job Description
Creating sales opportunities for the Retail Sales team, the full-time Sales Customer Service Representative will handle inbound and outbound calls regarding the reverse mortgage program, making over 100 dials per day and meeting production metrics in a remote environment.
##### Key responsibilities
Answer incoming calls and initiate outbound calls to generate interest in the reverse mortgage program
Qualify customers based on program guidelines and transfer qualified leads to the sales team
Update the Sales CRM with transaction notes and create follow-up appointments
##### Required qualifications
Basic computer skills, including MS Office and soft phone usage
Customer service experience with a basic understanding of reverse mortgage products
Knowledge of the mortgage industry
Bilingual skills are a plus
Organized and performance-driven with excellent communication skills
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