Sales Customer Service Representative 3071290 I.Html

Creating sales opportunities for the Retail Sales team, the full-time Sales Customer Service Representative will handle inbound and outbound calls regarding the reverse mortgage program, making over 100 dials per day and meeting production metrics in a remote environment.

##### Key responsibilities

Answer incoming calls and initiate outbound calls to generate interest in the reverse mortgage program

Qualify customers based on program guidelines and transfer qualified leads to the sales team

Update the Sales CRM with transaction notes and create follow-up appointments

##### Required qualifications

Basic computer skills, including MS Office and soft phone usage

Customer service experience with a basic understanding of reverse mortgage products

Knowledge of the mortgage industry

Bilingual skills are a plus

Organized and performance-driven with excellent communication skills