Sales & Customer Service Representative

Job Title: Sales & Customer Service Representative

Location: Liverpool / Hybrid

Salary: £26,938 - £28,609 per annum Plus up to £2,000 performance related bonus per annum, once established within your role

Job Type: Permanent, Full Time

Working Hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm

The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.

The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.

What you will be doing:

Providing customers with bespoke insurance quotations, tailoring products to individuals needs

Dealing with both existing and new customers

Retaining existing clients

Upselling additional products

Always providing Excellent customer service

Reporting to Team leader/Manager

Reviewing an allocated renewal invite list

Invite policies compliantly.

Check policy data accuracy

Ensure client records are updated appropriately

Review a fair analysis of the market

Handling Inbound & Outbound Calls

Renew Policies Household policies compliantly

Respond to Customer Renewal Queries

What we're looking for:

Excellent IT and data entry skills

Good standard of numeracy and literacy

Ability to communicate well

Great attention to detail

Excellent administration skills

Previous sales or customer service experience

Insurance experience is preferable but not essential as full training will be provided

Excellent customer service skills, incorporating a confident and pleasant phone manner

Good organisational skills and ability to prioritise own workload effectively

Target driven

Proficient computer skills including Microsoft Excel, word and Outlook.

Highly self-motivated

Pro-active thinker, able to solve problems independently as they arise

Ability to communicate well at all levels both verbally and in writing

Polite and professional

Work to targets/KPI

Team Player

Grow with Acorn:

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

We run through walls for our customers and each other

We challenge the status quo

We succeed when we help those around us succeed

We decide quickly when the smart thing to do is use our judgement

Benefits:

35 days' holiday (including bank holidays) with additional buy/sell options

24/7 mental health support & free counselling available

Grow with us: Through career fairs, leadership programs, and learning on the go!

Flexible benefits, including early access to salary via our internal platform

Hybrid working options to support work-life balance and individual needs

Recognition awards, social events & more

Our Commitment to our colleagues:

Mindful Employer - championing mental health and well-being

Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities

Menopause Friendly accredited - supporting every stage of life

Armed Forces Covenant signatory - honouring those who serve

Great Places to Work 2024/25 - fostering an engaging and positive workplace culture

Best Place to Work for Development - proud to be investing in people's future

Best Place to Work for Women - breaking down barriers to women's career progression

A Few Things to Know Before You Apply:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

We're Here to Support You

We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

Please click the APPLY button to submit your CV for this role.

Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.