Security Service Coordinator, Information Security, Technical Security

**What to Expect**

As a Security Service Coordinator, you will play a crucial role in ensuring the operational availability of Tesla's physical security systems. Tesla's Security Team is responsible for securing a complex mix of manufacturing, retail, and corporate facilities that provide a variety of physical and technical challenges. You will apply your technical skills to ensure that global technology standards are maintained, and critical issues are resolved in a rapid manner. Newly commissioned sites will be transitioned to you and your team to maintain system uptimes until site closure.

**What You'll Do**

• Manage the intake of all service issues and end user requests within SLAs
• Provide initial review of all systems-related issues and ensure that initial trouble shooting is completed prior to dispatching field engineers
• Provides clear and accurate directions to field engineering teams identifying site deficiencies and directions on how to remediate deficiencies
• Works closely with Security Engineering programming and commissioning teams ensuring that new sites are reviewed and validated prior to transfer of responsibility
• Provides consultancy service to Project Managers to audit sites and provides data on non-compliant sites
• Identify opportunities to improve operational processes and performance, reducing time to resolve and help increase service efficiency
• Maintain system site documentation including service history, invoice management, site installation and service photos
• Help to create and maintain knowledge database ensuring that all team members have access to relevant and accurate information

**What You'll Bring**

• 3-5+ years of experience programming and commissioning or designing, installing, and maintaining technical security systems for corporate, manufacturing, and retail facilities
• Expert knowledge of low voltage electrical systems, video management systems, access control systems, and other technical security systems and devices
• Experience with industry standard installation tools and safety practices
• Able to multi-task in a fast-paced environment and navigate through an ambiguous environment; enjoys challenges
• Highly organized, with solid time management skills and acute attention to detail preferred
• Technical security system certifications (I.e. Lenel, Genetec, C-Cure, S2, Avigilon, Genetec) and/or related IT (i.e. CCNA) certifications preferred
• Global travel required as needed

**Compensation and Benefits**

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.