Senior Content Designer

As a Senior Content Designer, you will be responsible for creating and improving content across complex services and digital products within a large-scale transformation programme. You'll help ensure people receive the information they need, at the right time and in the right format, enabling them to make informed decisions and confidently navigate services.

The role involves planning and delivering content design activities, shaping content strategy and contributing to service improvements. You'll work closely with user researchers, designers, developers, clinicians and stakeholders throughout discovery, design and delivery.

You will

• Create and improve content across end-to-end user journeys, ensuring it meets user needs and supports service objectives.
• Develop content strategies, patterns and approaches that improve consistency, usability and accessibility.
• Create and test content within prototypes using tools such as Figma and other appropriate design and prototyping tools.
• Use research, data and evidence to inform content decisions and continuously improve content performance.
• Translate complex, technical or sensitive information into clear, understandable and actionable content.
• Work collaboratively with user researchers to understand user needs and evaluate content with users.
• Champion accessibility and inclusive communication, ensuring content is accessible to people with a wide range of needs and abilities.
• Help identify opportunities to improve services through better content, clearer journeys and more effective communication.
• Support agile delivery by working collaboratively across multidisciplinary teams.
• Communicate content decisions clearly and build shared understanding among stakeholders.
• Champion user-centred design and contribute to a culture of learning, collaboration and continuous improvement.
• Support and mentor colleagues, sharing knowledge and helping grow content design capability across teams.
• This role offers the opportunity to influence how people experience weight management services across Wales, ensuring content is accessible, evidence-based and centred on the needs of the people who use it.
• You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
• The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.