Senior Customer Care Administrator

Northumbria Healthcare NHS Foundation Trust

Skilled Worker, A ratingPosted 5 days ago

Job Description

To provide a high standard of customer care to patients, relatives and visitors.
To ensure that all patient documentation is coded and filed in a timely manner, and all relevant documentation is filed in the patient notes.
To ensure all inpatient records are updated on SystmOne.
Ongoing training and development with all computer systems within the department, ensuring that this information is disseminated to all members of staff who use the computer system.
To provide support & advice to new members of staff and existing staff on SystmOne.
To provide comprehensive administration service to practice staff include managing correspondence, taking minutes of meetings, secretarial duties and processing patient referrals.
To process and distribute incoming (and outgoing) mail.
To play an important patient facing role within NPC to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across pharmacy support services.
To provide time, capacity and expertise to support people in preparing information for the Pharmacy team to complete medication reviews.
To contribute to the audit cycles for QOF, CQC and Quality Improvement work.
To manage shared care agreements and support with the generation of income.
Carries out clerical duties required by the role.

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Northumbria Healthcare NHS Foundation Trust

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