Senior Customer Success Manager 3063594 I.Html

Owning a strategic portfolio valued between $3M-$7M+ ARR, the full-time remote Senior Customer Success Manager will drive retention and growth while building relationships with senior leaders at enterprise accounts, delivering strategic recommendations and ensuring client success.

##### Key responsibilities

Manage a portfolio of enterprise accounts, driving retention and strategic outcomes

Develop a deep understanding of customer objectives and success criteria for relationship commerce programs

Build and maintain trusted relationships with senior stakeholders, navigating complex organizational landscapes

##### Required qualifications

6+ years of customer management, account management, or vendor management experience, preferably in SaaS or retail-tech

Proven experience managing a $3M-$7M+ ARR book of business

Enterprise experience with large brands and demonstrated ability to engage with senior executives

Experience in project management of complex initiatives from inception to evaluation

BS/BA degree required