Senior Director Of Operations 3065671 I.Html

Seeking an experienced operations leader, the full-time hybrid Senior Director of Business Operations will oversee critical service functions including Billing & Collections, Consumer Services, Group Services, and Partner Services, driving operational performance and service delivery while managing change initiatives in the Greater Fort Lauderdale, FL area.

##### Key responsibilities

Lead day-to-day operations across multiple service functions, ensuring strong service levels and accountability

Drive process improvement and operational redesign initiatives to enhance workflows and service delivery models

Establish and manage operational metrics and governance across service teams and managers

##### Required qualifications

10+ years of progressive business operations leadership experience, with at least 5 years in multi-team service organizations

Demonstrated success in leading operational transformation and workflow redesign in high-volume environments

Strong experience in customer/member services, billing and collections, or contact center operations

Proven ability to lead through operational or technology change while maintaining service performance

Strong financial and operational acumen, including experience with productivity metrics and operational KPIs