Senior Knowledge Management Specialist 3069877 I.Html

Supporting producer readiness, the remote Senior Knowledge Management Specialist will manage and enhance the Producer Knowledge Base (PKB) by ensuring content accuracy, usability, and alignment with Extended Producer Responsibility (EPR) requirements while collaborating with various teams to deliver high-quality knowledge resources.

##### Key Responsibilities

Maintain and update knowledge base articles for accuracy and clarity, aligning with established standards

Collaborate with Technology to implement AI-driven search enhancements and validate content display across platforms

Track usage and performance metrics of the knowledge base to inform content updates and improve self-service pathways

##### Required Qualifications

Bachelor's degree in Knowledge Management, Information Systems, Business Administration, Communications, or a related field preferred

Demonstrated experience in knowledge management or structured content development

Familiarity with CRM platforms and knowledge base tools

Ability to interpret usage data and implement content structure improvements

Strong written communication skills for simplifying complex concepts for diverse audiences