Senior Market Researcher

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About The Company

At Scribd Inc. (pronounced "scribbed"), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our four products: Everand, Scribd, Slideshare, and Fable. We support a culture where employees can be real and bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer. When it comes to workplace structure, we believe in balancing individual flexibility with community connections. It's through our flexible work benefit, Scribd Flex, that employees— in partnership with their manager—can choose the daily work‑style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in‑person moments to build collaboration, culture, and connection. For this reason, occasional in‑person attendance is required for all Scribd Inc. employees, regardless of location.

Our Values

We hire for "GRIT". The textbook definition of GRIT is demonstrating the intersection of passion and perseverance toward long‑term goals. At Scribd Inc., we are inspired by the potential that this can unlock, and ask each of our employees to pursue a GRIT‑ty approach to their work. In a tactical sense, GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to: Goals, Results, Innovative ideas, and Team collaboration.

Overview

We are seeking an experienced Senior Market Researcher to provide deep insights into our brand's position within the market, identify opportunities for growth, and understand the evolving needs of our target audience. This candidate will play a key role in shaping our brand strategy by providing data‑backed recommendations across the organization. Your insights will guide strategic decisions across marketing campaigns, product development, and brand positioning.

Responsibilities

• Design and execute brand health tracking studies to monitor brand performance over time.
• Conduct audience research to identify target demographics, preferences, behaviors, and emerging trends.
• Analyze competitive landscapes, identifying strengths, weaknesses, opportunities, and threats.
• Collaborate with cross‑functional teams to translate insights into actionable strategies for brand growth.
• Develop and maintain research methodologies, including surveys, focus groups, interviews, and data analysis techniques.
• Present findings and recommendations to senior management and stakeholders in a clear, compelling manner.
• Stay abreast of industry trends and advancements in market research tools and methodologies.

Research Methodologies

• Quantitative Methods: Solid background in conducting quantitative research including surveys (e.g., Conjoint, MaxDiff), structured interviews, and usage data analysis. This includes developing hypotheses, operationalizing variables, sampling, and applying appropriate statistical methods to analyze data (e.g., statistical significance, weighting, data cleaning, regression, cluster/segmentation analysis, content analysis, narrative analysis, thematic analysis).
• Qualitative Methods: Experienced in qualitative research techniques such as focus groups, in‑depth interviews, ethnographic studies, and content analysis. The ability to interpret open‑ended data into actionable insights is crucial.
• Secondary Research: Skilled in performing literature reviews, industry reports analysis, and competitor benchmarking using databases like Statista, IBISWorld, or similar.
• SEO and Social Listening Tools: Familiarity with SEO tools (e.g., SEMrush, Ahrefs) and social listening platforms (e.g., Brandwatch, Mention) to understand audience behavior online and gauge brand sentiment.

Strategic & Analytical Skills

• Competitive Analysis: Ability to conduct comprehensive SWOT analysis, market positioning maps, and competitive benchmarking.
• Trend Forecasting: Keen sense for identifying and interpreting emerging trends using trend analysis tools or methodologies.
• Customer Segmentation & Personas: Experience in segmenting target markets and developing detailed customer personas based on demographic, psychographic, and behavioral criteria.
• Insight Generation: Not just collecting and analyzing data, but synthesizing findings into clear, actionable insights that can inform brand strategies.

Qualifications

• Bachelor's degree in Marketing, Business, Statistics, or a related field. A Master's degree is a plus.
• 7+ years of experience in market research, brand analysis, or a similar role, preferably in the tech industry.
• Strong analytical skills with the ability to interpret data and generate insightful conclusions.
• Excellent communication and presentation skills.
• Ability to work collaboratively in a fast‑paced environment.
• Proactive, detail‑oriented, and capable of managing multiple projects simultaneously.

Compensation

In the United States, San Francisco is the highest geographic market. In California, the reasonably expected salary range is between $122,500 and $191,000. Outside California, the range is $101,000 to $181,000. In Canada, the range is $128,000 CAD to $169,500 CAD. Compensation considers experience, job‑related skill sets, education, and organizational needs. The position is also eligible for equity ownership and a generous benefits package.

Working at Scribd Inc.

Locations

Employees must have their primary residence in or near one of the following cities: Atlanta, Austin, Boston, Dallas, Denver, Chicago, Houston, Jacksonville, Los Angeles, Miami, New York City, Phoenix, Portland, Sacramento, Salt Lake City, San Diego, San Francisco, Seattle, Washington D.C., Ottawa, Toronto, Vancouver, or Mexico City.

Benefits, Perks, and Well‑being

• Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees
• 12 weeks paid parental leave
• Short‑term/long‑term disability plans
• 401k/RSP matching
• Onboarding stipend for home office peripherals and accessories
• Learning & Development allowance and programs
• Quarterly stipend for wellness, Wi‑Fi, etc.
• Mental health support & resources
• Free subscription to the Scribd Inc. suite of products
• Referral bonuses
• Book benefit
• Sabbaticals
• Company‑wide events and team engagement budgets
• Vacation & personal days, paid holidays, winter break
• Flexible sick time and volunteer day
• Company‑wide employee resource groups fostering an inclusive and diverse workplace
• Access to AI tools to boost productivity and innovation

Additional Information

We want our interview process to be accessible to everyone. If you need reasonable adjustments, please email to request accommodations at any point.

Scribd Inc. is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply.

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