Senior Sales and Service Consultant

Position Located in Christchurch

Competitive salary and employee benefits

Ongoing learning and career development opportunities

He whakamārama mō te tūranga mahi | About the role:

We're looking for an experienced Senior Sales & Service Consultant to join our Christchurch Travel Centre team.

This is a hands-on senior role where you'll deliver exceptional customer service while supporting team performance, driving sales, managing complex bookings, and contributing to continuous improvement initiatives. You'll act as a subject matter expert, providing guidance on customer enquiries, disruption management, booking processes, and industry best practice.

Working with Great Journeys New Zealand and Interislander customers, you'll help turn enquiries into bookings while delivering outstanding customer experiences every step of the way.

Key responsibilities include:

Managing B2B and B2C enquiries from initial contact through to confirmed bookings

Driving sales and maximising conversion opportunities

Accurately processing bookings, amendments, refunds, and payments

Supporting customers during service disruptions and operational changes

Providing guidance on complex enquiries and travel arrangements

Monitoring sales and customer trends to identify opportunities for improvement

Supporting continuous improvement initiatives and team capability development

Roster: This role operates on a 7-day roster, with shifts between 6:30am and 5:00pm, including weekends, public holidays, and on-call support when required.

Ngā pukenga e rapu nei mātou | What you will bring:

You'll have experience in tourism, travel, hospitality, contact centres, or another customer-focused environment, along with:

Proven sales and customer service experience

A current Full Class 1 New Zealand Driver Licence

Flexibility to work a roster that includes weekends, public holidays, and on-call requirements

The ability to travel between KiwiRail locations as required

Strong commercial awareness and the ability to identify sales opportunities

Experience managing complex customer enquiries and bookings

Excellent communication and relationship-building skills

Confidence analysing information, identifying trends, and solving problems

A proactive, solutions-focused approach

The ability to remain calm and professional in a fast-paced environment

Previous coaching, mentoring, or team support experience is highly desirable

Nōu te rourou | What's in it for you:

At KiwiRail, you'll help showcase some of New Zealand's most iconic travel experiences while being part of a supportive and collaborative team.

We offer:

Competitive salary and employee benefits

Ongoing learning and development opportunities

Career progression pathways across KiwiRail

A supportive and inclusive team culture

The opportunity to be part of New Zealand's tourism and rail industry

Kua rite, kia rite | Ready to Make a Difference?

If you're passionate about delivering exceptional customer service, achieving sales success, and creating memorable customer experiences, we'd love to hear from you.

Rā aukati | Applications close: 11 September 2026 (Unless filled sooner)

Successful candidates must pass a pre-employment medical and drug screen

Applicants must hold New Zealand residency or citizenship

KiwiRail is committed to creating an inclusive and supportive workplace where everyone can feel valued and respected. We welcome applications from people of all backgrounds, abilities, and experiences because together we are stronger.