Senior Technical Account Manager 3062499 I.Html
Job Description
Serving as a trusted technical partner for Cash App Pay and Afterpay merchants, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, drive commercial outcomes, and creatively solve integration issues using HTML, CSS, and JavaScript in a remote environment.
##### Key responsibilities
Identify and act on growth opportunities within the merchant portfolio, partnering with Account Management to enhance GPV and feature adoption
Provide education on Cash App Pay and Afterpay features, delivering quarterly technical reviews that connect integration health to commercial performance
Collaborate cross-functionally with various teams to deliver technical and operational solutions that enhance the merchant experience
##### Required qualifications
Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
Prior hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
Solid understanding of payments infrastructure, APIs, and e-commerce platforms
Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
Experience with monitoring tools for proactive issue detection and portfolio health oversight
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