Senior Technical Account Manager 3073260 I.Html
Job Description
Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, drive growth opportunities, and leverage technical expertise to enhance merchant performance, all while working remotely.
##### Key Responsibilities
Identify and act on post-sales growth opportunities within the merchant portfolio to drive GPV and feature adoption
Provide education and conduct quarterly technical reviews with merchants to connect integration health to commercial performance
Collaborate cross-functionally with various teams to deliver technical and operational solutions that improve the merchant experience
##### Required Qualifications
Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms
Proficiency in JavaScript, HTML, and CSS, with the ability to assess and debug integration issues
Experience engaging with C-suite and VP-level stakeholders, translating technical insights into business-relevant recommendations
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