Senior Technical Support Engineer 3075889 I.Html
Job Description
To support a growing technical team, the full-time Senior Technical Support Engineer will solve complex issues for customers, drive cross-team initiatives, and mentor fellow engineers in a remote setting.
##### Key responsibilities
Taking ownership of reported issues and ensuring their resolution from start to finish
Conducting research, diagnosis, troubleshooting, and identifying solutions to address system and service problems
Driving cross-team initiatives and participating in an on-call rotation to lead production incidents
##### Required qualifications
3+ years of experience in Technical Support, Site Reliability Engineering (SRE), or a similar technical role
Strong understanding of software programming and system architecture
Solid knowledge of APIs (REST, webhooks) and troubleshooting web applications
Proficiency in writing complex SQL queries and basic scripts
Experience with incident management processes and mentoring team members
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