Senior Travel Planning Specialist for Custom & Group Tours

Project Expedition, a fast-growing travel startup, is looking for a Travel Planning Specialist to join our Custom and Groups team. This role focuses on creating custom itineraries and quotes for travel advisors and their clients. If you enjoy travel, problem solving, and finding the right solution for complex requests, you’ll fit right in.

As part of the Custom and Groups team, you’ll design, quote, sell, and support custom experiences for travelers around the world. You’ll work on everything from one-off private tours to large leisure or corporate group programs.

Key Responsibilities

Communicate with travel advisors through email and phone using our internal ticketing system

Deliver prompt, friendly, and professional service

Work with tour operators around the world to build custom and group itineraries

Create tailored proposals and quotes based on each group’s needs

Manage requests ranging from single custom tours to multi day group programs

Troubleshoot issues in real time when needed

Suggest creative ideas and unique experiences to enhance trips

Build and maintain tour content, pricing, and logistics for group excursions and custom programs

Coordinate capacities, schedules, and operational details with vendors

Keep advisors and operators updated on itinerary or schedule changes

Support advisors and group leaders with questions and bookings

Monitor penalty schedules, cost confirmations, agreements, and deadlines

Review guest feedback and share insights to improve future programs

The ideal candidate:

Proficient in Microsoft Word, Excel, power point.

Excellent written and verbal communication skills

Ability to multi-task, prioritize and problem solve in a fast past environment.

Ability to manage changing priorities and meet deadlines

Strong interpersonal and customer service skills.

Strong analytical capabilities with a high level of attention to detail

Works well independently and as part of a team

Is fluent in written and spoken English (Other languages desirable)

Work Schedule:

We are looking to hire for the following shifts

Tues-Sat 8:00 am-5:00 pm EST

Sun-Thu 8:00 am-5:00 pm EST

Benefits include:

Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)

15 days of leave (increases to 20 days at 2 years tenure)

Company Healthcare Plan (Company contribution $10,500 with 2 completely covered plans)

401K company plan

Annual work from home budget $500

Annual training budget of $250

TSA Precheck (worth $80)

Annual Project Expedition tour credits of $750

Employee discounts on thousands of tours and activities

Additional Information

While we’re excited to grow our team across the U.S., we’re currently unable to hire employees residing in California or New York

Please note that while this is a remote position, it is not suitable for digital nomads. Employees must be based in the United States and will have an allocation of time that they can work remotely in other destinations.

Project Expedition is growing very rapidly, and we expect that this role will evolve over time. As a result, you will not only have the chance to make a direct impact on a growing company, but you will have the opportunity to shape and influence your career path. This position is great for someone who thrives without a lot of structure, works independently, responds well to change and a fluid working environment, and who always tries to find a better way of doing things.