Service Advocate Iii 3063596 I.Html

Providing exceptional customer service, the full-time remote Service Advocate III will assist state members with benefit and claim inquiries, educate them on self-service tools, and resolve issues to enhance customer satisfaction.

##### Key responsibilities

Respond to benefit and claim-related inquiries from state members via telephone and in writing

Utilize the Florida Blue Call Strategy to ensure outstanding customer service and follow up on issues for resolution

Research and adjudicate claims while providing education on the company's products and services

##### Required qualifications

0-1 year of related work experience or equivalent combination of experience and education

High school diploma or GED

Ability to resolve customer inquiries using problem-solving and decision-making skills

* Demonstrated empathy and compassion with strong listening and communication skills