Service Advocate Iii 3063606 I.Html

To support customer satisfaction and retention, the full-time remote Service Advocate III will assist State members by addressing benefit and claim inquiries, providing education on self-service tools, and resolving service-related issues through effective communication and problem-solving.

##### Key responsibilities

Respond to benefit and claim-related inquiries via phone and written communication

Utilize the Florida Blue Call Strategy to deliver exceptional customer service and follow up on issue resolutions

Research and adjudicate claims, ensuring compliance with contract benefit and claims processing guidelines

##### Required qualifications

0-1 year of related work experience or an equivalent combination of experience and education

High school diploma or GED

Ability to effectively resolve customer inquiries using problem-solving skills

Demonstrated empathy and outstanding listening skills

Willingness to work assigned shifts between 7:00 AM and 7:00 PM, Monday - Friday, with potential for overtime