Service Booking Administrator - Radiology

Dunedin Hospital

Permanent, full-time role

Salary band: $76,705 - $79,925 per annum

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the role

The Service Booking Administrator helps keep the Radiology Service running smoothly by providing fast, accurate, and flexible booking and administrative support.

Tasks include but are not limited to:

ensuring referrals for Radiology Service are receipted via Southern electronic systems, email, and mail, and processed daily within agreed timeframes

checking patient eligibility criteria, and seek further information if necessary

checking booking forms for completeness, and ensure missing information is sourced from Southern electronic systems or clinical staff when necessary

loading patients into the waitlist in the patient administration system, with procedure, admission, tests and/or treatment dates added if known

ensuring all relevant data is added as per departmental guidelines

monitoring patient waitlists and ensure cases exceeding Health New Zealand | Te Whatu Ora guidelines or targets are escalated to clinicians and management

ensuring patient information is protected and maintained in compliance with the Health Information Privacy Code under the Privacy Act.

About the Team/Service/Location

Health New Zealand | Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

The successful candidate will be a highly motivated and organised person with a strong ability to prioritise competing demands in an efficient manner.

You will have a friendly and welcoming nature and be comfortable interacting with patients both in person and on the phone. As an experienced administrator you will also be skilled at juggling multiple priorities and able to remain calm under pressure.

Our ideal candidate will:

have at least two years previous experience in a busy administration role

be a touch typist with a typing speed above 65 words per minute

have a high degree of knowledge and use of Microsoft Office suite, particularly Word, Excel and Outlook

have excellent word processing and data entry skills, with a strong eye for detail

have a flexible approach with the ability to successfully prioritise your workload

have a respectful and professional manner when handling confidential, often sensitive information.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to apply

To apply please click 'apply now'. All applications must be submitted through our online careers portal by Thursday, 12 November 2026. If you have any questions about the role, please contact Mikayla Hamilton [email protected]

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.