Service Delivery Senior Manager 3074089 I.Html

To support the growth of the Software Publisher Services practice, the full-time Service Delivery Senior Manager will build and maintain delivery infrastructure, ensure quality frameworks, and manage resource capacity across a remote team throughout Europe.

##### Key responsibilities

Build and continuously improve tracking, reporting, and process infrastructure for consistent delivery across all clients and regions

Foster a unified team culture and create an environment that encourages high performance and professional development

Design and enforce quality frameworks and processes to maintain delivery standards and drive continuous improvement

##### Required qualifications

Significant experience in delivery management or operations management within a professional services or advisory environment

Proven track record of building governance systems and operational processes

Experience managing a shared resource pool and understanding capacity planning

International delivery experience across multiple regions

Degree-level education or equivalent professional experience; relevant certifications are advantageous