Service Parts Operations Trainer, Supply Chain

**What to Expect**

Tesla Service Parts Operations is hiring knowledgeable Parts Advisors with exceptional, in-depth process experience for the role of Service Parts Operations Trainer for our service and collision centers across North America. As a successful Service Parts Operations Training Team member, you will provide instruction on new hire onboarding, mobile equipment certification, inventory control systems, and returns ensuring those standards are consistent with those across the Tesla North America Service Centers. This position can be expected to travel up to 25% to accommodate the needs of the business.

**What You'll Do**

• Apply strong presentation skills with the ability to facilitate training classes in many settings. Train new team members in end-to-end processes with an emphasis on safety, quality, and productivity. Strong verbal and written communication skills, including solid interpersonal skills, are preferred to facilitate many sizes of classes
• Provide training to existing team members as processes evolve and improve to ensure team member success as processes change. Promote continuous improvement of all training programs including software systems, Inventory Management, and high-voltage battery safety
• Track training coverage for all Service Center staff. Identify areas where additional training is required, while adding to and removing training retirements as business needs change
• Assist in retraining low-performing team members to assist with improvement and development. Explain KPIs and metrics to team members in ways entry-level team members can digest to set clear expectations from day one
• Work with the Service Parts Operations Training Supervisor/Manager and other key stakeholders to identify training needs, facilitate appropriate training, and provide feedback to support learner growth
• Facilitate virtual new hire orientation activities as needed. Document virtual and in-person training sessions within the Inside Tesla Learning Management System

**What You'll Bring**

• Evidence of exceptional Parts Advisor knowledge and teaching ability, while displaying empathy, patience, and a high degree of interest in learning
• Experience in high-volume training or coordination/administrative role in a fast-paced environment and leadership role. Experience with promoting systems and organization
• Strong presentation skills with the ability to facilitate training classes, including strong verbal and written communication skills, including solid interpersonal skills
• The individual will work a minimum of 40 hours per week across M-F and should be able to acquire a valid U.S. passport to train in Canada, Puerto Rico, and Mexico if needed

**Compensation and Benefits**

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

• Associate Technical Training Instructor - $64,600 - $96,900/annual salary
• Technical Training Instructor - $76,000 - $114,000/annual salary

+ cash and stock awards + benefits for all levels

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.