Services Executive – HCM/PATT, North America

Services Executive – HCM/PATT, North America

This job is available in 2 locations

Category

Workday

Job Id

JR_17113

Open

JOB DESCRIPTION

Join Kainos and Shape the Future

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Join us and be part of something bigger.

As a Services Executive specializing in HCM and PATT, you will serve as the primary pre-sales subject matter expert for Workday HCM and PATT solutions across the Americas region. You'll act as the bridge between our sales organization and delivery teams—qualifying opportunities, developing program solutions & deployment strategy, and working with the deal team to position Kainos to win.

This role is central to our sales-to-delivery process. You'll work directly with Account Executives, Regional Sales Directors (RSDs), and our delivery leadership to ensure qualified deals are scoped accurately, priced competitively, and positioned to deliver margin-positive outcomes. Success requires equal parts technical depth in Workday HCM/PATT solutions and commercial acumen to navigate complex enterprise sales cycles.

Key Responsibilities

Pre-Sales Leadership & Opportunity Qualification

• Serve as the functional HCM/PATT expert for all qualified pre-sales pursuits, providing solution guidance from initial qualification through deal close
• Partner with Account Executives and RSDs to identify, qualify, and advance opportunities through the sales pipeline
• Lead sessions with prospects to understand business requirements, pain points, and transformation objectives
• Evaluate deal viability using qualification frameworks that assess timeline, budget, organizational readiness, and competitive positioning

Solution Scoping & Estimation

• Create accurate effort estimates using established estimation methodologies, incorporating client-specific complexity factors and functional uplifts
• Coordinate with delivery leadership on non-standard requirements, multi-country payroll scenarios, and complex integration patterns
• Maintain estimation accuracy targets through continuous refinement of assumptions based on actuals feedback

Proposal Development & Deal Execution

• Author compelling proposals, SOWs, and RFP responses that differentiate Kainos through relevant case studies, implementation approach, and team credentials
• Present solution approaches, implementation methodologies, and Kainos differentiators to client stakeholders including C-level executives
• Support commercial deal review processes, providing scope and effort justification for leadership sign-off
• Navigate competitive positioning, particularly in scenarios requiring partnership with Workday Account Executives
• Help negotiate scope and commercial terms in collaboration with sales and leadership

Sales-to-Delivery Handoff & Continuous Improvement

• Lead structured sales-to-service transitions, ensuring delivery teams receive comprehensive context on client requirements, risks, and commitments
• Contribute to estimation model refinement by providing feedback on quoted vs. actual effort variances
• Maintain and enhance pre-sales collateral including templates, case studies, and solution descriptions
• Participate in win/loss analysis to continuously improve competitive positioning and proposal quality

Qualifications

Required

• 7+ years of Workday HCM implementation experience across many full-lifecycle projects, with deep expertise in at least two of: Core HCM, Payroll, Absence, Time Tracking
• 2+ years in a pre-sales, solutions consulting, or client-facing advisory role within the Workday ecosystem
• Active Workday certifications in HCM and at least one of: US Payroll, Canadian Payroll, Absence, or Time Tracking
• Demonstrated experience developing effort estimates and scoping complex Workday implementations
• Strong understanding of Workday deployment methodologies and partner ecosystem dynamics
• Excellent written and verbal communication skills with proven ability to present to executive stakeholders
• Experience with enterprise sales cycles, RFP processes, and competitive deal positioning
• US-based with ability to travel up to 25% for client meetings and internal events

Preferred

• Experience with multi-country payroll implementations (US and/or Canada at minimum)
• Familiarity with Workday integrations including Cloud Connect, Studio, and third-party connectors
• Pre-Sales or Consulting Experience with Global Full Platform Implementations
• Experience with Workday Prism Analytics, Extend, or Adaptive Planning
• Prior experience at a Workday Services Partner or in Big 4/system integrator environments

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.   We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.   We also believe every candidate deserves a level playing field.

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.

We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

Agata’s journey from Office Coordinator to Recruitment Coordinator shows how transferable skills and the right support can open new doors.

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