Sr Product Manager (Patient Experience)

Dental care is overdue for a better patient experience... and you're the person to build it!

At Henry Schein One, we're reimagining how dental practices attract, engage, and retain patients across every touchpoint. From the moment someone searches for a dentist to the follow-up after their appointment, we're building the digital infrastructure that makes those interactions seamless, personal, and effortless.

As a Sr Product Manager on our Patient Experience team, you'll own the products that help dental practices grow their patient base, reduce front-office friction, and deliver care that actually feels convenient. You won't just write requirements - you'll set direction, shape strategy, and ship things that matter.

This role will be remote in the United States with up to 10% travel required.

What You Will Do

Conduct in-depth customer research and interviews to uncover patient and practice needs, focusing on solutions that address complete challenges for patients and dental providers

Deep discovery with dental practices and patients to understand where the real friction lives — and build solutions that address whole problems, not just symptoms

Data-informed prioritization that connects product bets to measurable outcomes: more bookings, less admin work, better patient retention

Cross-functional collaboration with engineering, design, marketing, and sales to take features from idea to launch to iteration

Clear, durable artifacts — PRDs, roadmaps, strategy docs, etc. that keep leadership and partners aligned

A sharp eye on the competitive landscape in dental tech and digital patient experience, ensuring we stay ahead of the curve

Mentorship and knowledge-sharing that lifts the whole PM team

Champion the voice of the patient and practice in every product decision, ensuring our solutions deliver actionable insights that optimize both operations and patient care

Must Haves

4+ years of product management experience shipping B2B software, ideally in healthcare, communications, or a digital experience platform

A track record of outcomes, not just outputs - reduced manual tasks, improved engagement metrics, increased conversions, happier users

Fluency in cross-functional leadership within a matrixed org: you know how to align without authority and move things forward across business units

Strong instincts for discovery and validation -  you don't assume you know what customers need; you go find out, and you let the data shape your conviction

A bias toward action: you make thoughtful decisions quickly, break big bets into testable increments, and don't let perfect be the enemy of shipped

Communication skills sharp enough to speak fluently with engineers, executives, and customers - often about the same product, in the same week

Commitment to continuous growth - you seek out feedback, reflect on it honestly, and get better

Nice to Haves

Bachelor’s Degree in a related field

Experience with Twilio or similar communications platforms

Experience building or integrating AI-powered features

Familiarity with agentic workflows

A point of view on where LLMs and automation create real leverage in healthcare workflows

The posted range for this position is $115,000 - $155,000which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.

What you get as a Henry Schein One Employee

A great place to work with fantastic people

A career in the healthcare technology industry, with the ability to grow and realize your full potential

Competitive compensation

Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people.

In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information: 2022 Best Companies to Work For | Henry Schein One

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Maryland, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Puerto Rico and other US Territories.