Sr. Software Engineer - Contact Centre Innova

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025 [BS1] and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index

Skills and Responsibilities

• Bachelor’s degree in computer science or a relevant field10 years of experience building large-scale, multi-tier distributed software systems
• Hands on experience in cloud technologies, particularly AWS services
• Hands-on expertise with Python, Lambda functions, APIs, LLM Models, Java
• Experience with DevOps culture, tools, and best practices (e.g.
• Bitbucket, Ansible, Jenkins, CDD)
• Strong communication skills, able to articulate complex technical concepts to both technical and non-technical stakeholders.
• Ability to work and collaborate with cross-functional teams across multiple locations.
• Strong problem-solving abilities and analytical skills with a keen eye for detail and the ability to assess alternatives, risks, and benefits.
• Demonstrates agility in learning and implementing cutting-edge technologies across diverse tech stacks. Additional Comments Candidates with eligibility for Reliability Status Clearance will be preferred.
• Location Toronto, Canada Hybrid work model.
• Occasional work outside of normal business hours as part of a global team Occasional weekend work in support of project delivery and implementations
• Role Sr. Software Engineer - Contact Centre Innovation GenAI This role offers an exciting opportunity to shape the future of Customers Contact Center technology and drive innovation on a global scale.
• The successful candidate will play a pivotal role in transforming our engineering practices and delivering cutting-edge solutions that enhance our clients’ experience and operational efficiency.
• We are looking for an experienced and high-performing Full-Stack Software Engineer with at least 10 years of software development experience.
• This role will be instrumental in driving innovation, implementing cloud capabilities, and building GenAI solutions across our contact centers in Canada, Asia, and the US. The ideal candidate has a passion for cutting-edge technologies and a proven track record of building large-scale, complex software systems.
• Role and Responsibilities Participate in the design, development, and rollout of foundational cloud capabilities.
• Collaborate with cross-functional teams to implement key software delivery, cloud, GenAI, and DevOps processes.
• Create and maintain technical design artifacts that describe application functionality, solution designs, data models, interfaces, and integrations.
• Contribute and adopt global software engineering re-usable best practice processes.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

Location

Toronto, ON

Job Function

TECHNOLOGY

Role

Engineer

Job Id

400048

Desired Skills

AWS | Java | Jenkins | Python | Ansible | API(Application programming interface)