Store Manager

**SG13 LIMITED** is seeking a reliable **Store Manager** to oversee operations at its Hell Pizza store in **Strathmore Park, Wellington.** The role involves managing staff, ensuring high customer service standards, controlling inventory, and supporting overall store performance in a fast-paced environment.

**Key Responsibilities**

• Manage daily store operations to maintain efficiency, support strong performance, and achieve sales and profitability targets.
• Lead, support, and inspire team members to deliver outstanding customer service and uphold a welcoming, professional store environment.
• Respond to customer queries and issues promptly and courteously to ensure a positive overall experience.
• Drive sales by applying effective merchandising strategies, promoting store offers, and clearly highlighting deals to customers.
• Plan and execute local store marketing initiatives (within company guidelines), including community engagement, promotional campaigns, and sales-driving activities to increase foot traffic and revenue.
• Monitor sales trends, customer preferences, and local competition to identify opportunities and implement strategies to improve store performance.
• Manage store financial activities, including budgeting, cost control, accurate transaction handling, and preparing reports for senior management or the Director.
• Take ownership of profit margins by controlling labour costs, minimising wastage, and optimising operational efficiency.
• Ensure full compliance with health, safety, and hygiene standards to maintain a secure and clean workplace for both customers and staff.
• Train and supervise employees, ensuring adherence to operational processes, service expectations, and efficient task performance.
• Develop staff rosters and manage workforce planning to ensure optimal staffing levels in line with business demand.
• Track inventory levels, oversee stock replenishment, liaise with suppliers, and explore alternative sourcing options to ensure consistent product availability.
• Maintain high standards of store presentation, cleanliness, and staff grooming to reflect the brand’s quality and professionalism.
• Supervise food preparation and service to ensure products meet quality standards and align with store requirements.
• Manage customer orders, promote special deals, and provide product recommendations to enhance customer satisfaction and engagement.
• Establish performance goals for staff, provide regular feedback, and recognise strong achievements to foster a positive team culture.
• Contribute to business planning, forecasting, and budgeting processes to support long-term growth.

**Work Hours and Benefits**

• Required to work for a minimum of 30 hours per week
• Paid between $28 to $35 per hour.

**Other Important Requirements:**

• Minimum 1 year of relevant work experience or at least a Level 5 relevant qualification.
• Available for weekend and late-evening shifts as needed
• Physically fit and able to stand for extended periods.
• Self-motivated, reliable, and detail-oriented.
• Strong leadership and teamwork abilities.
• Good communication skills.
• Able to work effectively in a fast-paced food service environment.
• Well-organised and capable of coordinating staff efficiently.
• Committed to maintaining high service quality and customer satisfaction.

Pay: $28.00 – $35.00 per hour

Work Location: In person