Store Manager

**Store Manager – Hell Pizza**

Looking for a motivated and experienced **Store Manager** to oversee the daily operations of our pizza store. You’ll be responsible for ensuring our products meet brand standards, leading a high‑performing team, and driving the overall success of the store. If you’re ready to make a real impact and grow with the business, we’d love to hear from you.

**Position:** Full‑time, permanent (minimum 35 hours per week)

**Vacancies:** 1

**Key Responsibilities**

**Staff Management**

• Ensure all staff follow brand standards, policies, and professional conduct.
• Manage staffing levels and labour costs to maintain profitability and service quality.
• Build a positive, fun, and productive team culture with incentives and performance initiatives.
• Maintain high standards of product quality and customer service.
• Delegate cleaning and operational tasks, leading by example.
• Train staff thoroughly and track progress using the Hell Training Tracker.
• Continuously upskill team members and maintain strong staffing resources.
• Create and manage staff rosters to ensure adequate coverage.
• Keep employee records accurate and compliant with legislation.
• Recruit, interview, and onboard new staff.
• Conduct performance reviews and apply pay adjustments where appropriate.
• Manage disciplinary processes when required.

**Marketing & Promotions**

• Develop local marketing and advertising plans based on community demographics and opportunities.
• Adjust product mix and pricing to support promotions, increase sales, and improve profitability.
• Execute local marketing activities and national Hell promotions to a high standard.
• Generate ideas for sales growth and implement them as needed.
• Track marketing results and use insights to improve future campaigns.

**Financial Management**

• Complete daily reconciliation of takings.
• Manage cash handling, counting, and banking.
• Maintain accurate sales and cost records and monitor profitability.
• Prepare and review store budgets and report performance to the franchise owner.

**Stock Control**

• Manage stock levels efficiently to minimise costs without compromising quality.
• Ensure adequate stock is available without over‑ordering.
• Review stock levels regularly and adjust orders as needed.
• Minimise wastage and ensure correct portioning and topping standards are followed.

**Service Management**

• Train staff to prepare and cook products to brand standards.
• Oversee order flow, wait times, and delivery performance to ensure fast, accurate service.
• Monitor service metrics and identify areas for improvement.

**Customer Service**

• Review service standards regularly and implement improvements.
• Ensure staff serve customers promptly, politely, and knowledgeably in‑store and over the phone.
• Encourage upselling and promotion of specials.
• Communicate allergen information accurately.
• Handle order changes, customer concerns, and complaints professionally.
• Record complaints and provide feedback to the team.
• Respond to customer feedback through MyHell Hole.

**Health & Safety**

• Ensure all Health & Safety and food safety regulations are followed.
• Maintain high hygiene standards and comply with council and head office requirements.
• Create and maintain the store’s Food Control Plan.

**Administration & General Duties**

• Complete administrative tasks as required.
• Assist with hands‑on duties such as pizza making, customer service, cleaning, and prep work.
• Ensure cleaning rosters are followed.
• Maintain professional behaviour aligned with brand policies.
• Prioritise workload effectively and support a positive workplace culture.
• Follow all employment obligations and instructions.
• Demonstrate commitment to workplace safety.

**Skills, Experience & Education**

• Minimum of **three years’ relevant experience**, plus a **relevant Level 4+ qualification**
• Ability to work independently with minimal supervision.
• Strong customer service and operational focus.
• Flexible, proactive, and able to multitask.
• High accuracy and attention to detail.
• Strong numeracy and communication skills.
• Excellent organisational and time‑management abilities.
• Physically fit (role involves frequent standing and walking).
• Able to work late nights, weekends, and public holidays.
• A good sense of humour is a bonus.

Job Type: Full-time

Pay: From $25.00 per hour

Work Location: In person