Student Support Liaison Advisor

Student Support Liaison Advisor

Student Experience

Auckland Campus

Full-time, Permanent

Salary range: $60,069 - $84,876 per annum

At Massey University, we are committed to creating a positive and inclusive student experience. We are seeking an energetic, customer-focused Student Support Liaison Advisor to become a key member of our Student Experience team, helping students navigate their university journey and access the support they need to succeed.

Mō tēnei tūranga mahi | About this role

As one of the primary in-person points of contact for students at our Albany Campus, you will provide high-quality advice and guidance across a wide range of student services. Using your strong interpersonal skills and understanding of Massey systems and processes, you will support students with enquiries relating to admission, enrolment, fees, examinations, campus services, financial support, and general study-related matters. You will also be responsible for assessing applications for the Emergency Financial Hardship Grant and providing written and verbal reports of these to a committee.

This is a varied and rewarding role where you'll work closely with students, whānau, academic and professional staff, and external agencies to ensure students receive timely, accurate, and supportive assistance throughout their learning journey.

About you | Ko koe tēnei

To be successful in this role, you will have

• A tertiary qualification, preferably a bachelor's degree.
• A commitment to Te Tiriti o Waitangi.
• Confidence in using te reo Māori and applying tikanga Māori in your work.
• At least two years' experience in a direct customer service or service delivery environment, ideally within tertiary education.
• Initiative to engage proactively to improve student experiences.
• An understanding of the student experience and empathy for the challenges students may encounter, ideally with experience working with international advisors
• Experience applying the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021.
• Strong written and verbal communication, relationship-building, and problem-solving skills.
• Experience working in diverse and multicultural environments.
• Intermediate Microsoft Office 365 skills and confidence using databases, customer relationship management systems, and digital technologies.
• Why Massey University?

At Massey, we care about our people and offer a range of benefits designed to support your wellbeing, development, and work-life balance, including:

Up to 6.75% employer contribution to the UniSaver Superannuation Scheme.

Five additional university holidays each year.

Subsidised Southern Cross healthcare cover.

Access to professional development and learning opportunities.

Discounted membership to our recreation and sports facilities.

Staff purchasing privileges and discounts with a wide range of retail and service providers.

* Staff fee concession for study with Massey and a 30% discount on undergraduate tuition fees for immediate family members (conditions apply).

How to apply | Me pēhea te tono

If you are passionate about delivering exceptional student service, enjoy helping people navigate complex situations, and want to make a real difference in students' lives, we would love to hear from you. In your cover letter, please highlight the experiences you have working in customer facing roles within a tertiary setting, or similar, as well as any initiatives you have engaged in which demonstrate your proactive approach to improving student experiences.

Apply now through our online candidate portal and help create an outstanding student experience at Massey University.

Applications close Tuesday 20 October 2026, 11.00pm.