Supervisor

Company Description

FRASERS is a department store group with locations across the UK and Ireland and is one of the best-known names on the high street. With a heritage that spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand as Frasers and are looking for dynamic candidates to join our team.

An exciting opportunity has arisen for a talented Supervisor to join our Norwich store and play a key role in its continued success.

Job Description

Whether it's prepping for floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Sales Advisors within your store, driving commercial success and contributing to company growth.

COMMERCIAL EXPERTISE

As part of the leadership team, support in driving the commercial success of the store and drive store performance

Identify key opportunities to enhance performance in line with current trends

Support the store leadership team in the implementation of strategic plans to achieve departmental goals and objectives

Analyse data and key performance indicators to make informed commercial decisions and drive KPIs

TEAM LEADERSHIP & MANAGEMENT

Be responsible for your department and team's performance

Lead and inspire your store team, providing guidance, coaching, and support.

Work closely with your Store Management team, acting on feedback and working towards targets and deadlines

Build lasting relationships with internal and external stakeholders

Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation

DEVELOPMENT

As part of the leadership team, support in driving the team's personal development and progression

Seek opportunities to drive your own personal development

Train coach and upskill the sales team to maximise opportunities for future progression within the business

OPERATIONAL EFFICIENCIES

Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures

Use business communication tools to drive completion of tasks and ensure your team understands all key functions

Support the store manager to drive performance in line with retail priorities to meet business objectives

CONTROLS

Support the store manager in monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.

Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectively

Demonstrate resilience to operational challenges, making effective decisions to drive solutions

Control stock movement, run accurate store audits, and implement visual standards to company guidelines

Qualifications

About You

We’re looking for a motivated and adaptable retail professional with a passion for premium fashion and delivering excellent customer experiences.

A calm and composed approach under pressure, with the ability to handle challenges and resolve issues effectively

A proactive problem-solver, able to think quickly and respond to customer and operational needs

A proud brand ambassador, representing Frasers Group with professionalism, discretion, and a polished appearance

A confident communicator, comfortable engaging with colleagues, customers, and stakeholders

Qualifications & Experience

Minimum 1+ year experience in premium or luxury fashion retail, ideally in a supervisory or management-related role

Proven ability to support, motivate, and guide team members in a fast-paced retail environment

Strong track record of achieving sales targets and delivering results

Good product knowledge, including brands, fashion trends, and materials

Understanding of retail operations, including merchandising, stock control, and loss prevention

Strong verbal and written communication skills, with the ability to build positive working relationships

Additional Information

The Rewards

Basic rate salary £31,450 per annum

28 days holiday a year, inclusive of bank holidays

20% Staff Discount across all Frasers Group Stores

40% in store uniform discount

Weekly/Monthly & Quarterly Commercial Bonuses

Commission-led bonuses across a wide range of products

Long Service awards

Discounted Gym membership

Excellent career development opportunities

* We offer a wide range of Development Courses with National Qualifications