Supplier Operations Associate

Supplier Operations Associate

Project Expedition, a rapidly growing travel company, is seeking a Supplier Operations Associate to join our Supplier Partnerships Team. This role is focused on managing day-to-day supplier operations, maintaining accurate product and pricing information, and ensuring our Tour Operator network runs smoothly. If you enjoy solving problems, working with data, building supplier relationships, and improving operational processes, this could be a great fit.

The right candidate is highly organized, detail-oriented, and comfortable managing multiple priorities at once. You will work closely with Tour Operators and internal teams to resolve issues, maintain product quality, and support the ongoing growth of our marketplace. This is a hands-on role that requires strong communication skills, operational thinking, and a proactive approach to problem-solving.

Key Responsibilities:

Manage product and pricing updates across the platform

Maintain accurate pricing, availability, and product information across systems

Coordinate product profile updates, including activations and deactivations

Oversee content updates such as inclusions, meeting points, and product descriptions

Identify and escalate data inconsistencies to the appropriate internal teams

Support new product launches and removals

Coordinate with internal stakeholders to launch new products

Review product content, pricing, and availability before products go live

Assess and manage product removals when operational issues arise

Investigate and resolve pricing and operational issues

Research pricing discrepancies using rate sheets, booking records, and internal systems

Determine whether issues are operational or technical in nature

Manage complex supplier issues through resolution while keeping stakeholders informed

Document recurring issues and supplier-specific requirements to improve efficiency

Build and maintain supplier relationships

Conduct regular meetings with Tour Operators to discuss performance, commissions, and growth opportunities

Respond to supplier inquiries and operational requests

Identify opportunities to strengthen supplier partnerships and improve collaboration

Manage supplier account maintenance

Maintain CRM records and supplier contact information

Support commission updates, rebranding initiatives, and account structure changes

Ensure supplier data remains accurate across platforms

Prepare operational reports and performance updates for leadership

Support compliance and reconciliation efforts

Track and follow up on supplier insurance documentation requirements

Partner with internal teams to review compliance processes and identify improvements

Investigate payment disputes and reconcile discrepancies using historical pricing and booking information

Leverage AI to optimize and automate repetitive tasks and processes

The ideal candidate:

2-4 years of experience in operations, account management, supplier support, or a similar role

Strong organizational skills and exceptional attention to detail

Comfortable managing large volumes of data across multiple systems and platforms

Strong problem-solving and analytical abilities

Clear and effective communicator with both internal and external stakeholders

Able to work independently and prioritize competing responsibilities

Experience working with external partners, vendors, or suppliers

Familiarity with APIs and how pricing, availability, and content flow between systems is a plus

Marketplace, e-commerce, or travel industry experience is preferred

Fluent in English with strong written communication skills; additional languages are a bonus

Benefits include:

Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)

15 days of leave (increases to 20 days at 2 years tenure)

Company Healthcare Plan (Company contribution $9K with 2 completely covered plans)

401K company plan

Annual work from home budget $500

Annual training budget of $250

TSA PreCheck (worth $80)

Annual Project Expedition tour credits of $750

Employee discounts on thousands of tours and activities

Additional Information:

While we're excited to grow our team across the U.S., we're currently unable to hire employees residing in California or New York.

Please note that while this is a remote position, it is not suitable for digital nomads. Employees must be based in the United States and will have an allocation of time that they can work remotely in other destinations.

Project Expedition is growing quickly, and this role will likely evolve over time. You'll have the opportunity to make a direct impact on our supplier operations and marketplace quality while helping shape the processes that support our continued growth. This role is ideal for someone who enjoys ownership, thrives in a fast-paced environment, and is always looking for ways to improve how things are done.