Switchboard Operator/Front Desk Receptionist

Operate a professional and efficient service to a busy telephone switchboard and main enquiries desk. To ensure that callers are connected appropriately and in a timely fashion Maintain up to date information regarding extension numbers and other relevant general information to provide an efficient service

Manage the bleep system including the programming, issuing, documentation and instructions on use of bleeps

Operate and manage the emergency phone system to ensure that cardiac arrests, fire alarms and emergency calls are dealt with effectively and in a timely manner. This includes the assessment of the call and initiation of appropriate procedure. All action must be fully documented

Instigate the Major Emergency procedure to alert appropriate hospital personnel and document progress and all action taken

Greet and welcome guests as soon as they arrive at the reception desk

Direct visitors to the appropriate person and location / departments

Answer, screen and forward incoming phone calls

Book taxis and maintain database for finance at the end of each month

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Provide basic and accurate information in-person and via phone/email