Systems Support Analyst
Job Description
About the opportunity
As a Systems Support Analyst, you will support and enhance business systems while working closely with stakeholders to identify opportunities, improve processes, and deliver technology solutions that support operational success.
Key responsibilities include
Delivering end-user support and troubleshooting while driving user engagement and effective system adoption.
Administration of SAP security roles and access, improving governance and efficiency
Supporting and enhancing SAP S/4HANA and related business system integrations.
Investigating business challenges and gathering technical and non-technical requirements.
Translating business needs into clear, detailed solution requirements.
Testing, validating, and documenting system changes and enhancements.
Analysing the impact of business process and system changes.
Supporting continuous improvement and business optimisation initiatives.
Working across multiple projects and technology improvement programmes.
About us
We add value to our natural resources. Our business is renewables, and we have been a part of New Zealand’s bio-based economy for 50 years. We grow, process, and deliver quality radiata products to national and international markets. Sustainability and safety are the foundations of our business. We have a team of over 400 full-time staff and 400 contractors. We care for our people, the environment, and our community.
We offer
Secure employment
A supportive learning and development environment
Reward and recognition
Wellbeing programme
Discounted petrol
Free flu injections
Retail discounts
Free life insurance for you and discounted life insurance for your partner
Subsidised medical insurance for you and your family
Employee Assistance Programme
Annual firewood allocation
Family friendly events
About you
You are a proactive, solutions-focused professional with SAP knowledge and a passion for improving business processes through technology. You will bring:
A tertiary qualification in IT, Business, or a related field.
Experience in business analysis, systems support, or a similar role – ideally in a operational environment (such as manufacturing or supply chain)
Knowledge of SAP S/4HANA.
Experience with business analysis.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management skills.
Strong planning, organisation, and time management abilities.
The ability to work independently and as part of a team.
A proactive, results-focused approach with a strong customer service mindset.
Pan Pac is an Equal Opportunity Employer who provides an inclusive environment and embraces the diverse talent of its people.
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